Experienced professional nurse seeking full-time employment. Professionally trained Nurse Leader and educator with experience ensuring high standards of organizational management and professionalism for wide variety of organizations. Excellent communication and technical skills demonstrated by 15 years of experience in healthcare and health education.
Hi, I’m
Quiana Jackson
Kansas City,Missouri
Summary
Overview
18
years of professional experience
Work History
Veteran's Administration
Nurse Informaticist
07.2019 - Current
Job overview
- Conduct continuous clinical documentation reviews.
- Routinely identify clinical documentation issues and trends and incorporate findings in provider presentations, curriculums, and program strategic planning goals.
- Design Provider CDI educational aids and presentations.
- Develop program standard operating procedures and polices.
- Perform Provider Education on Clinical Documentation Improvement.
- Collaborate with providers, community partners, and other stakeholders CDI program strategic planning and operational goals.
- Conduct training sessions for onboarding Residents and Providers.
- Generate reports from clinical documentation and coding data to develop weekly, quarterly, and CDI Program goals.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for team meetings.
Kansas City, Missouri Health Department
Public Health Nurse Supervisor/Program Manager
11.2016 - Current
Job overview
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Delivered training for staff development, change management and materials, process and technical controls
- Performed program research and analyzed data collection to develop cost estimates and budgets
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Devised tools and benchmarks to improve team performance and monitor production
- Provided management oversight and operational control of assigned programs valued at $450,000 annually.
- Interviewed and hired talented Registered Nurses' s with expertise in Public Health to increase strengths within already gifted department
Kansas City, Missouri Health Department
Public Health Nurse
09.2013 - 11.2016
Job overview
- Visit first time pregnant moms in home bi-weekly.
- Conduct physical assessments on new newborn babies.
- Conduct outreaches and maintain community partnerships.
- Stay abreast of all updates and changes to Nurse Family Partnership practice model.
- Attend yearly and quarterly trainings required by Nurse Family Partnership National Headquarters.
- Conduct physical assessment on neonatal and pediatric patients.
- Performed basic physical assessments of newborns and infants.
- Managed case load of 25 families, providing comprehensive, community-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Facilitated therapeutic communication, conflict resolution and crisis intervention.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans.
City of Kansas City Health Department
Public Health Specialist II
03.2010 - 02.2012
Job overview
- Teach Injury Prevention & Train-the-Trainer courses.
- Complete financial, monthly, and yearly reports; search for program funding.
- Supervised contract teacher.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Collaborated with Division Manager to resolve program problems, improve operations and provide exceptional customer service.
- Coordinated efforts of 5 team members engaged in Injury Prevention project for solution development to hurdles to quality service delivery.
- Developed comprehensive injury prevention training programs.
- Identified process improvements in day-to-day functioning of Injury Prevention Program.
- Taught health education classes for community workers and members of public.
- Maintained schedule of 20 Injury Prevention classes per week and 2 Train-the-Trainor sessions.
- Coordinated on-site reviews with Missouri State Contract Managers.
City of Kansas City Health Department
Service Coordinator
02.2008 - 02.2010
Job overview
- Coordinate medical services for children with special needs.
- Complete yearly assessments, order medical equipment for patients, schedule doctor appointments, & connect family to community resources.
- Managed caseload of up to 50 individuals and families.
- Designed individualized service plans that took into account clients’ goals and preferences.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Increased referral by rates 25%.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers.
- Delivered high level of quality care to diverse populations including varying acuity level.
- Applied nursing expertise to meet needs of special needs patients in challenging home environment.
Kansas City, Missouri Health Department
Public Health Specialist I
03.2006 - 02.2009
Job overview
- Monitored morbidity reporting.
- Assign field request.
- Fax morbidity to other states as requested.
- Received training and certification from Missouri Department of Health and Center for Disease Control & Prevention to function as surveillance epidemiologist.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Reviewed patient records for unusual issues, cluster infections and known pathogens so that outbreaks could be remedied quickly.
- Reviewed patient records for unusual issues, cluster infections, and known pathogens so that outbreaks could be remedied quickly.
- Collected, organized and disseminated quality data from multiple sources, including health plans, hospitals, providers and government entities to appropriate individuals.
- Collected HIV risk assessment data and entered findings in centralized database.
- Tasked with answering phone calls, emails, letters and faxes in an efficient manner and provided informative responses.
- Assessed and responded to individual and community health education needs.
- Addressed all data queries and ensured resolution in timely fashion.
Education
University Of Missouri - ColumbiaColumbia, MO
Doctorate in Nursing Practice from Nursing Leadership
05.2022
University Overview
- Coursework in Informatics and Nursing Education
- Official Certification in Health Informatics-May 2022
- Official Certification in Nursing Education-May 2022
University Of Kansas City Missouri
Bachelor of Science from Nursing
05.2013
University Overview
University Of Kansas City Missouri
Master of Arts from Social Work
05.2008
University Overview
Langston UniversityLangston, OK
Bachelor of Applied Arts from Liberal Arts and General Studies
2005
University Overview
Skills
- Health Education & Training
- Project management
- Curriculum Development
- Strong Clinical Reasoning
- Presentation Development & Public Speaking
- Program & Chart Audit Preparation
- Program development and management
- Data Analysis, Evaluation & Assessment
- Computer proficiency
- MS Office
- Information system expertise
- Analytical skills
References
References
Ursula Copeland, Professor/Coworker 816-513-6209
Kim Wilson Co-worker 816-560-1021
Cheryl Hampton 816-513-6000
Timeline
Nurse Informaticist
Veteran's Administration
07.2019 - Current
Public Health Nurse Supervisor/Program Manager
Kansas City, Missouri Health Department
11.2016 - Current
Public Health Nurse
Kansas City, Missouri Health Department
09.2013 - 11.2016
Public Health Specialist II
City of Kansas City Health Department
03.2010 - 02.2012
Service Coordinator
City of Kansas City Health Department
02.2008 - 02.2010
Public Health Specialist I
Kansas City, Missouri Health Department
03.2006 - 02.2009
University Of Missouri - Columbia
Doctorate in Nursing Practice from Nursing Leadership
University Of Kansas City Missouri
Bachelor of Science from Nursing
University Of Kansas City Missouri
Master of Arts from Social Work
Langston University
Bachelor of Applied Arts from Liberal Arts and General Studies