Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quiana James

Tampa,FL

Summary

Detail-oriented professional, excelling in customer service with attention to detail, excellent communication, and problem-solving skills. Focuses on personalized solutions that foster loyalty by anticipating customer needs and exhibiting a service-oriented attitude. Bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Primerica
01.2022 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Associate

Gabriel Brothers, Inc.
12.2023 - 03.2024
  • Handle inbound calls and chats to assist customers with inquiries and service requests
  • Keep customer account information up-to-date using a combination of manual form processing and digital updates
  • Provide accurate and complete information on products and services
  • Focus on creating a great shopping experience for all customers by being friendly, present, and helpful
  • Follow all company policies and procedures to ensure the safety of customers and crew members
  • Gathered customer feedback and implemented necessary changes to surpass satisfaction goals.

Federal Work Study Student

Rowan Cabarrus Community College
02.2021 - 03.2022
  • Answered and directed phone calls
  • Helped with event planning, scheduling, and general office management
  • Assisted with clerical tasks, photocopying, typing projects in Microsoft Word, Excel, and PowerPoint, responding to student inquiries, and preparing new student folders
  • Audited student account information to identify issues and develop solutions.

Digital Personal Shopper

Walmart
08.2018 - 01.2020
  • Offered technical support for products and suggested alternative solutions using available resources
  • Provided customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment
  • Assisted customers with placing orders, processing returns, and tracking shipping.

Education

No Degree - Business Administration

Rowan Cabarrus Community College
Concord, NC
04.2024

High School Diploma -

Concord High School
Concord, NC
06.2020

Skills

  • Excellent Customer Service
  • Oral & Written Communication
  • Multi-tasking Abilities
  • Inbound & Outbound Calls
  • Technical Support
  • Data Entry & 10-Key Proficiency
  • Active Listening Skills
  • Microsoft Office Expertise
  • Time Management & Organization
  • Complex Problem-Solving Abilities
  • Work Task Prioritization
  • Sales and upselling

Certification

  • life insurance License

Timeline

Customer Service Associate

Gabriel Brothers, Inc.
12.2023 - 03.2024

Life Insurance Agent

Primerica
01.2022 - Current

Federal Work Study Student

Rowan Cabarrus Community College
02.2021 - 03.2022

Digital Personal Shopper

Walmart
08.2018 - 01.2020

No Degree - Business Administration

Rowan Cabarrus Community College

High School Diploma -

Concord High School

Similar Profiles

CREATE PROFILE
Quiana James