Quiana Kellum
Apopka,FL
Summary
Driven to excel, leveraged persuasive selling and critical thinking skills at Travel & Leisure to surpass sales goals by tailoring vacation experiences, achieving top sales performance. With a knack for building rapport and a deep understanding of the travel industry, consistently enhanced customer satisfaction and brand reputation.
Overview
13
13
years of professional experience
Work History
Call Transfer
Travel & Leisure
2021.12 - Current
- Increased vacation package sales with a 30% conversion by effectively communicating available options and tailoring recommendations to customer preferences.
- Maintained up-to-date knowledge of travel industry trends, providing informed guidance to clients on destinations and experiences.
- Enhanced brand reputation by delivering exceptional customer service experiences throughout all stages of the vacation planning process.
- Employed active listening skills during conversations with over 30 potential clients daily, leading to a deeper understanding of their needs and ultimately more successful conversions.
- Achieved top sales performance by consistently booking 100 deals per month, exceeding monthly sales targets.
Business Owner
Acquah's Enterprise
2012.01 - 2022.01
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Responded to customer issues and resolved complaints.
- Generated more than $5,000 in monthly sales with successful marketing, sales and customer relations approaches.
- Managed financial tracking, inventory coordination and social media marketing.
- Oversaw daily operations to ensure high levels of productivity.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Generated more than $8,000 in monthly sales with successful marketing, sales and customer relations approaches.
Education
High School Diploma -
Dr Phillips
Orlando, FL09.1997
Skills
- Conflict resolution
- Multitasking abilities
- Customer Service
- Client Relationship Development
- Goal-Oriented
- Reservations Booking
- Hotel Accommodations
- Travel industry knowledge
- Upselling strategies
- Persuasive Selling
- Building rapport
- Problem-Solving
- Critical Thinking
- Active Listening
Timeline
Call Transfer
Travel & Leisure
2021.12 - Current
Business Owner
Acquah's Enterprise
2012.01 - 2022.01
High School Diploma -
Dr Phillips
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