Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quiana Kent

Harker Heights,Tx

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Work Station Trainer

Tesla
10.2022 - Current
  • Participates in the assembly and production of 300-500 Tesla vehicles daily in a factory setting
  • Completes standard work process and follows work instructions, procedures, and rotates as required
  • Inspects products for quality control and imperfections
  • Overseeing the types of materials used in production
  • Ensuring proper use of equipment
  • Utilizes strong analytical abilities, organizational skills, and attention to detail
  • Works well under time constraints with strong problem-solving skills
  • Has the ability to stand for extended periods while performing physically demanding work.

Division Leader

Primerica
10.2020 - Current
  • Supervised 60+ licensed agents
  • Mentors and manages new team recruits and existing team members
  • Assist families with protecting the lives of individuals and their families through providing life insurance and other services and education for financial planning
  • Manages processes and activities to support organizational communications
  • Takes care of correspondence preparation, distribution, suspense tracking, workflow management, electronic mail management, and content management
  • Providing advice and conflict resolution management to staff and maintaining the division's standard and quality of work
  • Conducts in-person and online training for new and current team recruits
  • Strong interpersonal and communication skills to create effective team relationships.
  • Enhanced team productivity by implementing efficient workflow systems and providing clear communication channels.

Realtor/Independent Contractor

All City Real Estate
04.2005 - 04.2021
  • Advertised vacant premises and chose suitable tenants in consultation with the property owner
  • Advertised properties for sale in newspapers, brochures or on billboards
  • Discussed method of sale, presentation of property, costs and inspection times with sellers
  • Estimated current market price and suggested reserve or minimum selling price
  • Drew up legal agreements between sellers and buyers.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Technical Support Specialist

Apple via Kelly Connect WFH
02.2019 - 03.2020
  • Used available resources to find technical solutions and upsell products
  • Developed keen listening skills while working with customers over the phone
  • Used web-based logging systems to provide Apple documentation
  • Troubleshoot all Apple Products regarding hardware issues, guided customers through the process of fixing the issues with cell phones and computers
  • Remotely took over devices to assist with fixing the issue at hand
  • Set up replacements for devices as well.
  • Resolved 20-30 technical support inquiries per day.

Order Support Specialist

Apple via Volt Workforce Solutions
01.2017 - 01.2018
  • Respond to technical support needs of customers
  • Resolved 30-50 customer issues in a clear, courteous and straightforward manner on a daily basis
  • Identify potential escalations and proactively alert management
  • Perform basic analysis of functional service requirements to obtain optimal solutions.
  • Streamlined order processing for timely deliveries, utilizing strong organizational skills.
  • Reduced response time to customer inquiries with a proactive approach to problem solving.

Corporate Escalations

Spherion/Acer America
03.2014 - 09.2016
  • Responsible for computer returns, requested by customers
  • Determined eligibility of return requests along with interacting with internal departments
  • Interface directly via phone, email, and fax with customers to resolve customer issues
  • Flexibility as priorities is changed, and able to think on your feet
  • Proactively look ahead for possible problems, giving customer status of a particular order plus any information related to that order

Substitute Teacher

K.I.S.D
09.2005 - 01.2013
  • Assist regular classroom teachers with their daily classroom routine when they are unable to attend.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Education

Some College (No Degree) - Business Management

McLennan Community College
Waco, TX

Some College (No Degree) - Business Administration And Management

Huston-Tillotson College
Austin, TX

High School Diploma -

C E Ellison High School
Killeen, TX
05.1993

Skills

  • MS Office, Outlook and Excel
  • Task Delegation
  • Instructional Techniques
  • Leadership Abilities
  • Interpersonal Skills
  • Active Listening
  • Cross-Functional Collaboration
  • Continuous Improvement
  • Quality Assurance
  • Subject Matter Expertise
  • Training Delivery

Certification

  • Real Estate License, 10/2011
  • Insurance License, 10/2021

Timeline

Work Station Trainer

Tesla
10.2022 - Current

Division Leader

Primerica
10.2020 - Current

Technical Support Specialist

Apple via Kelly Connect WFH
02.2019 - 03.2020

Order Support Specialist

Apple via Volt Workforce Solutions
01.2017 - 01.2018

Corporate Escalations

Spherion/Acer America
03.2014 - 09.2016

Substitute Teacher

K.I.S.D
09.2005 - 01.2013

Realtor/Independent Contractor

All City Real Estate
04.2005 - 04.2021

Some College (No Degree) - Business Management

McLennan Community College

Some College (No Degree) - Business Administration And Management

Huston-Tillotson College

High School Diploma -

C E Ellison High School

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Quiana Kent