Quiana Lubin
Concord,NC
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Client Success Associate
Quiktrak LLC
11.2022 - Current
- Sought ways to improve processes and services provided.
- Collaborated with cross-functional teams to develop strategies for improving client experience and driving business growth.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Responded to individual client support issues via phone, email and chat.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Recruiter Specialist
Quiktrak LLC
05.2022 - 11.2022
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Spearheaded internal referral programs that increased employee engagement and led to higher quality candidate referrals from within the company.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Enhanced company''s employer brand by creating engaging job postings and promoting positive work culture on social media channels.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
Recruiter Manager
Polaristaff
02.2020 - 05.2022
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated interview training sessions for hiring managers to improve candidate experience during the selection process.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Implemented candidate feedback surveys to assess and improve the overall recruitment experience for prospective employees.
- Distributed employee engagement surveys to identify areas of improvement.
- Discovered and resolved complex employee issues that affected management and business decisions.
Education
MBA - Business Management
Strayer University, Charlotte, NC
Charlotte08.2015
Bachelor of Arts - Business Administration
Winston-Salem State University
Winston-Salem, NC05.2006
Skills
- Customer Relationship Building
- Customer Advocacy
- Strategic Planning
- Call Documentation
- Customer Account Management
- Order documentation
- Database Management
- Strategic communications
- Order Processing
Timeline
Client Success Associate
Quiktrak LLC
11.2022 - Current
Recruiter Specialist
Quiktrak LLC
05.2022 - 11.2022
Recruiter Manager
Polaristaff
02.2020 - 05.2022
MBA - Business Management
Strayer University, Charlotte, NC
Bachelor of Arts - Business Administration
Winston-Salem State University
Similar Profiles
Andy TangAndy Tang
Independent Field Inspector at QuiktrakIndependent Field Inspector at Quiktrak
Alyson WidesAlyson Wides
Audit Processor at QuiktrakAudit Processor at Quiktrak
Riley McBroomeRiley McBroome
Field Inspector at QuiktrakField Inspector at Quiktrak