Hi, I’m
Quiana Maxwell
Chicago
Summary
Committed employee, student, and parent with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
Work History
ABC Legal Services
Process Server
08.2022 - Current
Job overview
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created, organized, and maintained files of all subpoenas issued.
- Conducted research using both online resources and paper records when needed.
- Responded promptly to client inquiries relating to status updates on their cases or subpoena requests.
- Prepared detailed reports summarizing case activities for review by attorneys.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Rose Pest Solutions
Professional Service Technician
03.2023 - 01.2025
Job overview
- Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.
- Conducted follow-up visits after treatments were completed to ensure customer satisfaction and the absence of pests.
- Collaborated with property managers to address large-scale infestations in apartment complexes or commercial properties.
- Built strong relationships with clients, earning trust through professionalism, reliability, and consistent results.
- Increased overall efficiency by streamlining processes for scheduling appointments, managing workload, and coordinating with other team members as needed.
- Drove to customer residences and places of business to inspect for pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Fostered excellent service leading to positive online reviews.
USPS, United States Postal Service
PTF
10.2020 - 08.2022
Job overview
- Operated a vehicle in accordance with safety regulations.
- Assisted other carriers with their routes as needed during peak periods.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Provided friendly customer service at all times while delivering mail.
- Conducted regular check-ins with supervisors throughout the day.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Used road maps or GPS to verify routes and designated addresses.
- Scanned packages for delivery tracking.
- Provided assistance in sorting large volumes of mail at post office facility.
Skytech Security Services
Security Officer
07.2020 - 01.2021
Job overview
- Maintained high levels of alertness throughout shifts.
- Monitored premises and recorded activity in daily officer reports.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Verified photo IDs and tickets to allow guests passage.
- Monitored access control systems and key code records for suspicious activities.
hyman's auto supply
Cashier Team Lead
09.2016 - 07.2020
Job overview
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
DeVry UniversityNaperville, IL
Associate of Applied Science from Cybersecurity
01-2026
Chicago Vocational Career Academy
High School Diploma
07-2014
Skills
- Detailed Evaluation Skills
- Conflict Resolution Expertise
- Collaborative Teamwork
- Identity Verification
- Concise Data Presentation
- Preventive Action Planning
- Comprehensive Incident Analysis
- Surveillance System Management
- Thoroughness in Work Quality
- Effective Time Management
- Professional Conduct
- Strategic Decision-Making
- Document Organization
- Records Management
Education and Training
true,other,other
References
References available upon request.
Timeline
Professional Service Technician
Rose Pest Solutions
03.2023 - 01.2025
Process Server
ABC Legal Services
08.2022 - Current
PTF
USPS, United States Postal Service
10.2020 - 08.2022
Security Officer
Skytech Security Services
07.2020 - 01.2021
Cashier Team Lead
hyman's auto supply
09.2016 - 07.2020
Chicago Vocational Career Academy
High School Diploma
DeVry University
Associate of Applied Science from Cybersecurity
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