Summary
Overview
Work History
Education
Skills
Timeline
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Quiana Moore

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Zara
01.2023 - 09.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Service Associate

chime solutions
08.2020 - 12.2022
  • Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.
  • Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
  • Personalized client interactions to drive loyalty and enhance solution implementation.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.

Cashier

Wingstop
04.2020 - 07.2021
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Sandwich Artist Shift Leader

Subway
07.2019 - 03.2020
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Completed efficient store opening and closing procedures each day.
  • Organized food preparation stations and replenished supplies regularly.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.

Team Member

McDonald's
04.2019 - 07.2019
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash, and maintaining machinery.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Worked with customers placing large or specialized orders, providing samples and recommendations, and responding to requests.
  • Washed, peeled, cut, and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.

Team Member

Papa Johns International Inc.
08.2018 - 02.2019
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Bachelor of Science - Political Science

Morgan State University
05.2024

High School Diploma -

Martin Luther King Jr Highschool
Lithonia, GA
05.2020

Skills

  • Money Handling
  • Order Processing
  • Data Entry
  • Scheduling
  • Information Security
  • Adaptability and Dependability
  • Customer Service
  • Transaction Approvals
  • POS Systems
  • Payment Processing
  • Menu Memorization
  • Station Setup
  • Food Preparation
  • Customer Interaction
  • Guest Experiences
  • Verbal and Written Communication

Timeline

Retail Sales Associate

Zara
01.2023 - 09.2023

Service Associate

chime solutions
08.2020 - 12.2022

Cashier

Wingstop
04.2020 - 07.2021

Sandwich Artist Shift Leader

Subway
07.2019 - 03.2020

Team Member

McDonald's
04.2019 - 07.2019

Team Member

Papa Johns International Inc.
08.2018 - 02.2019

Bachelor of Science - Political Science

Morgan State University

High School Diploma -

Martin Luther King Jr Highschool

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Quiana Moore