Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Market Research position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Care Advocate
Accolade
08.2021 - Current
Maintained high levels of customer retention with proactive outreach initiatives.
Collaborated with team members to achieve shared goals in improving overall customer experience.
Managed over 50 customer calls per day
Maintained up-to-date knowledge of product and service changes.
Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
Conducted thorough research to provide accurate information and resolve complex issues effectively.
Consistently exceeded performance metrics while maintaining focus on providing excellent customer support.
Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
Enhanced company reputation through exceptional customer service and follow-up on inquiries.
Improved customer satisfaction by addressing and resolving complaints efficiently.
Client Onboarding Specialist
Iron Mountain
03.2021 - 08.2021
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Developed strong client relationships through consistent communication and attentive service.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Followed all company policies and procedures to deliver quality work.
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Gathered, organized and input information into digital database.
Customer Service Representative
Hutchinson Plumbing Heating Cooling
07.2020 - 03.2021
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed over 100+ inbound and outbound calls per day
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.