Quiana Pierre
Brooklyn,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Patient Relations Coordinator
NY Presbyterian Hospital, Cornell Center
New York, NY
06.2020 - 07.2022
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Senior Patient Service Representative
Nyu Langone
Brooklyn, NY
10.2017 - 06.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC and Sorian to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Administrative HR Assistant
Brooklyn Hospital Center
Brooklyn, NY
08.2015 - 10.2017
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Recruited and screened qualified potential employees.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Tracked various statistics and kept detailed records to support human resources department.
Education
Bachelor Of Applied Science - Psychology
Brooklyn College of The City University of New York
Brooklyn, NY05.2023
Skills
- Patient Needs Assessment and Referral
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Explaining Policy and Procedures
- Public Relations
- Epic Software
- HIPAA Regulations
- 50 WPM Typing Speed
- Insurance Authorizations
- Insurance Form Processing
- Spreadsheet Tracking
Certification
- Certified Project Manager, Google - January 2022
Timeline
Lead Patient Relations Coordinator
NY Presbyterian Hospital, Cornell Center
06.2020 - 07.2022
Senior Patient Service Representative
Nyu Langone
10.2017 - 06.2020
Administrative HR Assistant
Brooklyn Hospital Center
08.2015 - 10.2017
Bachelor Of Applied Science - Psychology
Brooklyn College of The City University of New York
- Certified Project Manager, Google - January 2022
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