Quiana Smith
Houston,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver
Self Employed
Houston, TX
05.2012 - Current
- Assist with activities of daily living such as bathing, dressing, grooming, and toileting.
- Demonstrate exceptional communication abilities by promptly reporting any modifications in client's physical or mental state to supervisor and or family.
- Work collaboratively with other healthcare professionals to ensure quality patient care delivery.
Medicare Sales Agent
Assurance
Houston, TX
03.2024 - 04.2024
- Conducted customized customer needs analyses to determine individual Medicare necessities.
- Assisted customers in navigating multiple Medicare plan choices and facilitated informed decision-making.
- Enrolled customers into the best-fitting Medicare plan ensuring a seamless and efficient process.
- Exhibited a commitment to outstanding customer service by promptly and professionally addressing customer inquiries and concerns.
Medicare Enrollment Specialist
SelectQuote Senior
Houston, TX
09.2020 - 05.2023
- Utilized designated scripts and processes to ensure participants' applications were finalized correctly, meeting all necessary legal requirements.
- Reviewed applications to verify accuracy and completeness of information provided.
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Benefits Analyst
Aon Hewitt
The Woodlands, TX
06.2008 - 06.2014
- Responded promptly and accurately to inquiries from participants regarding their individual retirement accounts or pension plans.
- Researched complex participant benefit issues and developed resolutions/process improvements, leading to increased revenue and reduced errors and omissions.
- Managed the monthly pension payroll process, collaborating closely with the trust to ensure accurate participant payments and timely FICA processing.
- Researches and resolves errors during system edit clean up, collaborating directly with clients and third party vendors to obtain precise data/information.
- Performed non-automated benefit processes involving intricate calculations, requiring analysis and interpretation based on plan knowledge.
Tax Paraprofessional
KPMG, LLP, Financial Services Assurance
Houston, TX
12.2001 - 12.2007
- Supported in the preparation of tax returns, calculating tax equalization, and handling correspondence to IRS or state taxing authorities for expatriate employees
- Obtained, cataloged, and maintained tax data in an automated environment. Ran queries and generated reports. Efficiently handled highly sensitive and confidential information.
- Supported Partners, Directors, and Managers by coordinating daily activities such as travel arrangements, Outlook calendar management, and scheduling meetings/conference calls.
Human Resources Specialist
Houston Independent School District
Houston, TX
01.2001 - 12.2001
- Assisted Generalist with tasks related to recruitment, hiring, employee transfers and managing HRIS software on a daily basis.
- Provided HR assistance and support to applicants, employees, supervisors, and administrators.
- Prepared employment offers and salary correspondence for applicants.
Human Resources Assistant
Enterprise Rent-A-Car
Houston, TX
08.1999 - 01.2001
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Extensive interaction with employees and management; provided benefits support, facilitated 401(k)/health insurance open enrollment, managed employee drug testing, and maintained confidential HR files.
- Ensured accurate entry and completion of new-hire paperwork, employee performance reviews, payroll changes, quarterly newsletter and employee roster.
- Completed 90-day management training focused on enhancing customer satisfaction, expanding client base, prospecting, and CRM techniques.
Education
BBA - Business/Finance
Sam Houston State University
Huntsville, TX05-1999
Skills
- Time management abilities
- Multitasking
- Adaptability and Flexibility
- Attention to Detail
- Analytical Thinking
- Problem-solving aptitude
Certification
- Texas Health & Life Insurance License
Timeline
Medicare Sales Agent
Assurance
03.2024 - 04.2024
Medicare Enrollment Specialist
SelectQuote Senior
09.2020 - 05.2023
Private Duty Caregiver
Self Employed
05.2012 - Current
Benefits Analyst
Aon Hewitt
06.2008 - 06.2014
Tax Paraprofessional
KPMG, LLP, Financial Services Assurance
12.2001 - 12.2007
Human Resources Specialist
Houston Independent School District
01.2001 - 12.2001
Human Resources Assistant
Enterprise Rent-A-Car
08.1999 - 01.2001
BBA - Business/Finance
Sam Houston State University
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