Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Quiana Washington

Baltimore,Maryland

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

21
21
years of professional experience

Work History

Select Client Service Specialist

T. Rowe Price
Owings Mills, MD
09.2021 - Current
  • Provided knowledgeable service and support for all customer needs.
  • Helped large volume of High Net Worth clients every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Introduced clients to available online resources and services to increase convenience.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Assistant Director

TOONEY TOWN ELC
OWINGS MILLS, MD
04.2012 - 08.2021
  • Provide exemplary customer service to ensure customer satisfaction and retention
  • Conduct tours for prospective families
  • Track and collect tuition payments
  • Daily communication with parents regarding their children
  • Maintain a safe and clean work environment
  • Lead and assist with staff meetings
  • Organize fundraisers and family fun events
  • Oversee proper classroom management and ratios
  • Maintain accurate and concise student files
  • Mentor new staff members to ensure successful transition
  • Assist with staff evaluations
  • Ability to solve problems quickly and efficiently
  • Assist with billing inquiries and issues
  • Ensure proper licensing is obtained and maintained
  • Ensure the safety of the children and staff.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Monitored budget and utilized operational resources.

Preschool Lead Teacher

MY SECOND HOME
OWINGS MILLS, MD
12.2000 - 02.2012
  • Teach Preschool children
  • Hold daily and annual conferences with parents regarding their children
  • Daily record keeping
  • Develop and implement lesson plans
  • Coordinate family events and activities
  • Plan weekend babysitting for Parents Night Out Program
  • Plan school field trips
  • Mentor and train new and existing staff members.

Education

High School Diploma -

Randallstown High School
Randallstown, MD
06.1995

First Connection

Skills

  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Microsoft Office
  • Word Processing
  • Leadership
  • Understanding Customer Needs
  • Strong Analytical and Problem Solving Skills
  • Excellent Attention to Detail

Timeline

Select Client Service Specialist

T. Rowe Price
09.2021 - Current

Assistant Director

TOONEY TOWN ELC
04.2012 - 08.2021

Preschool Lead Teacher

MY SECOND HOME
12.2000 - 02.2012

High School Diploma -

Randallstown High School

First Connection

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Quiana Washington