Summary
Overview
Work History
Education
Skills
Timeline
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Quiana White

Mansfield,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and customer resolution.

Overview

9
9
years of professional experience

Work History

Platinum Customer Care Professional/Second Level Support Specialist

American Express
04.2022 - Current
  • Deliver world-class customer service by explaining the companies related benefits and responding to customer inquiries and concerns over the phone.
  • Document necessary information, such as claim details, customer's change of details, and other pertinent information.
  • Meet and exceed quality and productivity goals and comply with all regulatory requirements.
  • Manage other production related activities which include taking escalated calls and resolving them per company guidelines as a second level review specialist within my role.

Customer Service Operator

Parallon/ HCA
02.2019 - 04.2022
  • Play an integral role in customer service and overall collection goals for the company.
  • Evaluate and address patient needs on inbound and outbound calls while providing guidance, education and support.
  • Recommend resolutions for patients struggling financially to ensure they are capable of resolving their debt with the hospital/facility.
  • Verify that patient insurance information is correct and has been billed properly to ensure proper repayment of non delinquent medical bills.

Client Service Representative

Bank of America
11.2016 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assist customers with updating and maintaining information as it pertains to their personal credit card accounts, such as: process payments, stop payments, refund requests, redeem reward points and other general inquiries about credit card products.
  • Research and resolve issues dealing with accounts. Acting as a liaison with other departments within the bank.
  • Work with supervisor to ensure proper bank procedures and standards are consistently being exceeded.

Customer Service Representative

Willis Towers Watson One Exchange
10.2015 - 11.2016
  • Maintain customer records by updating account information in regards to customers respective insurance plans.
  • Handling a high volume of inbound calls while maintaining excellent customer service and exhibiting efficiency with customer resolutions.
  • Work with supervisor to ensure proper customer service goals are being exceeded.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Science - Psychology

Texas Woman's University
Denton, TX
05.2022

Skills

  • Customer service excellence
  • Report Generation
  • First Call resolution
  • Conflict Mediation

Timeline

Platinum Customer Care Professional/Second Level Support Specialist

American Express
04.2022 - Current

Customer Service Operator

Parallon/ HCA
02.2019 - 04.2022

Client Service Representative

Bank of America
11.2016 - 02.2019

Customer Service Representative

Willis Towers Watson One Exchange
10.2015 - 11.2016

Bachelor of Science - Psychology

Texas Woman's University

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Quiana White