Quiana Lashea Dotson
Denver,CO
Summary
An organized and results-driven individual seeking an opportunity to leverage my skills in a team-oriented environment offering opportunities for growth and advancement in a team based atmosphere.
Overview
6
6
years of professional experience
Work History
Director of Operations
The Performance Shift
Greenwood Village, CO
05.2024 - Current
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues promptly, while maintaining high levels of customer satisfaction.
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Maintained budgeting documents for accurate tracking of expenses.
Office Manager + Coach/Choreographer
Thrive Cheer Royals LLC
CASTLEROCK
06.2023 - 05.2024
- Provided Administrative support by handling the day to day operations which included enrollment and billing functions
- Enthusiastically promoted the overall wellness experience with athletes/families and fellow staff/coaches
- Responsible for instructing classes, privates, high schools, elite teams, and personalized choreography.
Patient Family Services Specialist
Children's Hospital
PARKER
01.2022 - 06.2023
- Supported patient services, including patient scheduling, registration, patient check-in/out, and follow-up visit communication
- Managed health insurance protocol by collecting patient insurance information, collected co-pays, and accurately documented methods of payment
- Demonstrated professional etiquette when handling inbound and/or outbound patient telephone calls to schedule surgery appointments.
Clinical Assistant/Administrative Coordinator
I-Orthodontics
LONETREE
07.2019 - 01.2022
- Provided administrative support by welcoming, educating, and scheduling patients during the complete dental treatment phase
- Sterilized and maintained instruments for each procedure
- Obtained imaging for doctor records.
- Conducted preliminary mouth exams and reported findings to the orthodontist.
- Assisted with the fitting and adjustment of orthodontic appliances.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
Dental Assistant
Smile Always Dental
PARKER
01.2019 - 07.2019
- Prepared patients for dental treatment by welcoming, comforting, and educating them
- Provided instrumentation by sterilizing and delivering instruments to the treatment area
- Contributed to team effort by accomplishing related results as needed to obtain a high standard of care.
Education
University of Kansas
Lawrence, KSSkills
- Office Management
- Inventory Control
- Administrative Support
- Multitasking
- Workflow Optimization
- Relationship Building
- Team Collaboration
- Excellent Communication
- Positive Attitude
- Team building
- Problem Resolution
- Employee Coaching and Mentoring
Timeline
Director of Operations
The Performance Shift
05.2024 - Current
Office Manager + Coach/Choreographer
Thrive Cheer Royals LLC
06.2023 - 05.2024
Patient Family Services Specialist
Children's Hospital
01.2022 - 06.2023
Clinical Assistant/Administrative Coordinator
I-Orthodontics
07.2019 - 01.2022
Dental Assistant
Smile Always Dental
01.2019 - 07.2019
University of Kansas
Similar Profiles
Alexis BoykinAlexis Boykin
Certified Nursing Assistant at Clipboard Health / KARE / Shift Med / Shift KeyCertified Nursing Assistant at Clipboard Health / KARE / Shift Med / Shift Key
Sara BelkSara Belk
CNA at CareRev, Shift Med, Nurdelo, Shift Key, KareAgencyCNA at CareRev, Shift Med, Nurdelo, Shift Key, KareAgency
Deven BunnellDeven Bunnell
Buffalo Wild Wings Go at Shift ManagerBuffalo Wild Wings Go at Shift Manager