Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quianka Dockery

Cocnord,NC

Summary

With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

Novant Health/ North Carolina
09.2023 - Current
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, and copays, and scheduling patient appointments
  • Excellent verbal communication skills
  • I can work with changing priorities requiring excellent organizational, problem-solving, and critical thinking skills
  • I Interact with individuals of all cultures and levels of authority, ability to maintain confidentiality able to function as part of a team I can demonstrate initiative and understanding of medical terminology
  • High level of working knowledge of EPIC systems
  • Detailed knowledge of multiple payors billing requirements
  • Familiarity of coding requirements for practice specialty.

Medical Receptionist

Hackensack Meridian/ New Jersey
09.2022 - 08.2023
  • Manages patient check-out process, ensuring the process is completed accurately and timely, and in a friendly manner
  • Check-out process includes but is not limited to, reviewing charge slips, posting charges and payments into the system, collecting current and past due balance(s), and scheduling a future appointment(s)
  • Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors
  • Communicate potential patient satisfaction issues to the direct manager
  • Maintains efficient and accurate filing and record maintenance system.

Medical Receptionist II

Medix/ Hackensack Meridian/New Jersey
11.2021 - 08.2022
  • As a Medical Secretary II I was responsible for scheduling appointments, meetings or conferences for departmental personnel utilizing interdepartmental and/or hospital-wide computerized scheduling systems
  • Entering inpatient and outpatient demographics on the medical billing system
  • " EPIC" I compose and prepare correspondences, i.e
  • Doctors notes, letters, etc
  • Knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
  • Files reports, prepares documents, and forwards correspondence.

Medical Scheduler

Millennium Eye Care, PA/New Jersey
02.2019 - 10.2021
  • Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
  • I also manage the patient check-out process, ensuring the process is completed accurately and timely in a friendly manner
  • Check-out process includes, but not limited to, reviewing charge slips, posting charges and payments into the system, collecting current and past due balance(s), and scheduling a future appointment(s).

Education

Current - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
01.2025

GED -

Brookdale Community College
Lincroft, NJ
02.2010

Medical Assisting Diploma -

Harrison Career Institute
Oakhurst, NJ
10.2005

Skills

  • Customer Service Skills
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Time Management Skills
  • Problem-Solving Skills
  • Communication
  • Performed various administrative tasks by filing, copying, and faxing documents
  • Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning

Customer Service

Organizational Skills

Patient Relations

Insurance Verification

Patient Care Coordination

Medical Terminology

Patient documentation

Payment Collection

Appointment Scheduling

Timeline

Patient Care Coordinator

Novant Health/ North Carolina
09.2023 - Current

Medical Receptionist

Hackensack Meridian/ New Jersey
09.2022 - 08.2023

Medical Receptionist II

Medix/ Hackensack Meridian/New Jersey
11.2021 - 08.2022

Medical Scheduler

Millennium Eye Care, PA/New Jersey
02.2019 - 10.2021

Current - Medical Billing And Coding

Penn Foster Career School

GED -

Brookdale Community College

Medical Assisting Diploma -

Harrison Career Institute

Similar Profiles

CREATE PROFILE
Quianka Dockery