Summary
Overview
Work History
Education
Skills
Timeline
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Quianna Footman

Quianna Footman

Philadelphia,PA

Summary

Detail-oriented student services and customer support professional with 15+ years of experience in high-volume service environments. Current student at Community College of Philadelphia (Fall 2024–Present) with institutional experience supporting student programs, data collection, and campus outreach. Skilled in enrollment support, financial transaction processing, student inquiry resolution, records management, and cross-department coordination.

Overview

8
8
years of professional experience

Work History

Parent & Family Programs Support

Community College of Philadelphia
09.2024 - 09.2025
  • Facilitated data collection and program insights to strengthen and extend institutional resources for student parents.
  • Executed research to support family study center initiative.
  • Sustained accurate documentation of student engagement data and program metrics.
  • Guided students in utilizing campus services and identifying relevant enrollment resources.
  • Implemented in-person outreach to drive utilization of campus support services.
  • Partnered with campus departments to address student concerns efficiently and professionally.

RPS1 Customer Support

Randstad (Vanguard)
11.2020 - 01.2022
  • Facilitate loan and withdrawal transactions ensuring accuracy and strict compliance with regulations.
  • Resolve participant questions related to account activity policies and financial procedures.
  • Clarify complex institutional policies using clear and comprehensible language.
  • Diagnose account and technical problems to eliminate escalation.
  • Uphold professionalism in fast-paced, deadline-oriented service environment.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

L3 Remote Advisor

Conduent
12.2019 - 11.2020
  • Facilitated advanced assistance for customer accounts and escalated cases while maintaining comprehensive records.
  • Applied strong analytical and problem-solving skills to create effective solutions for difficult scenarios.
  • Excelled at delivering results within stringent timelines and dynamic settings.
  • Utilized ticketing systems for efficient management and processing of support actions and requests.
  • Directed high-volume call management while responding to technical support inquiries.

Front End Supervisor

Ross
01.2018 - 12.2019
  • Supervised front-end operations including cash handling, transaction accuracy, and customer issue resolution.

Education

Community College of Philadelphia
02.2026

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Cheney University
01.2004

High School Diploma - undefined

Charles Y. Audenried High School
01.2003

Skills

  • Financial & Account Transactions
  • Microsoft Word
  • Active listening
  • Basic math
  • Training & Development
  • Data Entry & Records Accuracy
  • Student Inquiry Resolution
  • Cross-Department Collaboration
  • Policy Explanation & Compliance
  • High-Volume Service Environments
  • Conflict De-escalation

Timeline

Parent & Family Programs Support

Community College of Philadelphia
09.2024 - 09.2025

RPS1 Customer Support

Randstad (Vanguard)
11.2020 - 01.2022

L3 Remote Advisor

Conduent
12.2019 - 11.2020

Front End Supervisor

Ross
01.2018 - 12.2019

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Cheney University

High School Diploma - undefined

Charles Y. Audenried High School

Community College of Philadelphia
Quianna Footman