Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quianna Lewis

Washington,DC

Summary

Skilled professional with expertise in hygiene practices and facility operations at WMATA. Successfully improved cleanliness and safety through precise disinfection strategies and teamwork. Notable achievements in patient satisfaction as a Nutrition Assistant at Medstar Washington Hospital Center, reflecting strong service delivery and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Custodian

WMATA
01.2020 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.

Nutrition Assistant

Medstar Washington Hospital Center
10.2018 - 12.2019
  • Increased patient satisfaction through attentive service and timely meal delivery.
  • Provided support for individuals with special dietary needs to meet nutritional requirements.
  • Collaborated with dietitians to optimize nutrition for patients with specific dietary needs.
  • Assisted in meal plan development, addressing individualized dietary requirements.
  • Maintained inventory levels of food supplies while minimizing waste and adhering to budget constraints.
  • Ensured compliance with food safety regulations by maintaining a clean, organized kitchen.
  • Conducted nutritional assessments for patients upon admission, contributing to care plans.
  • Developed community nutrition program to improve health outcomes and prevent disease.

Store Manger

Starbucks
11.2010 - 2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Roosevelt Senior High
Washington, DC

Skills

  • Hygiene practices
  • Self-directed work style
  • Trustworthiness
  • Service excellence
  • Critical thinking
  • Meticulousness
  • Time allocation
  • Group cooperation
  • Equipment operation
  • Task organization
  • Disinfection methods
  • Issue reporting
  • Facility operations
  • Work order execution
  • Room preparation and dismantling Maintenance proficiency Physical resilience Staff training Customer liaison Inventory oversight Chemical usage safety Facility care Team guidance Emergency preparedness Document completion Event assistance

Timeline

Custodian

WMATA
01.2020 - Current

Nutrition Assistant

Medstar Washington Hospital Center
10.2018 - 12.2019

Store Manger

Starbucks
11.2010 - 2018

Roosevelt Senior High

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