Hi, I’m
QUIANNA LITTLE
Lithia Springs,GA
Summary
Results-oriented Servicing Specialist II with 16 years of expertise in delivering top-notch customer care and tailored banking services. Proficient in utilizing FLASH Parking and SolarWinds to enhance service delivery and efficiently resolve client issues. Committed to driving operational excellence and ensuring customer satisfaction through innovative solutions and collaborative teamwork. Open to relocation opportunities anywhere.
Overview
16
years of professional experience
Work History
Suntrust (Truist) Bank
Servicing Specialist LL
03.2022 - Current
Job overview
- Reviewed financial records for discrepancies.
- Utilizing online banking tools to track balances and rewards
- Reporting fraudulent or incorrect charges
- Following up with customer service for resolution
- Taking advantage of rewards programs, cash back, or travel perks
- Using features like purchase protection or extended warranties if available
- Addressed customer questions on accounts, disputes, and reward processes promptly.
- Setting up new accounts and processing credit applications
- Monitoring transactions for unusual activities
- Helping customers secure their accounts after a breach
- Contacting delinquent customers to set up payment plans
- Advising on account closures or charge-offs if necessary
- Highlighted unique features of credit cards to attract new customers.
- Educating users on responsible credit management
Chime Solutions
Service Delivery Consultant
09.2021 - 02.2022
Job overview
- Handled customer service calls for AT&T.
- Assisting with billing inquiries, account management, and service changes
- Resolving issues related to AT&T services, such as internet, phone, or TV
- Troubleshooting service issues or technical problems
- Helping clients understand and use product functionalities.
- Offering AT&T products and services to customers
- Encouraging upgrades or bundling services to improve customer satisfaction
- Addressing customer complaints and ensuring prompt resolution
- Escalating complex issues to the appropriate AT&T departments
- Recording customer interactions and maintaining accurate logs
- Updating account details and processing service request
REEF Technology
Administrative Clerk
08.2008 - 10.2021
Job overview
- Helping customers with parking-related inquiries, such as availability, locations, rates, and policies
- Providing directions to parking facilities or nearby points of interest
- Assisting customers with payments, including online or app-based transactions
- Resolving billing disputes and processing refunds if necessary
- Handling pre-booked parking reservations and ensuring they are properly recorded
- Modifying or canceling reservations as requested by customers
- Responding to complaints or reports of issues, such as malfunctioning gates or ticket machines
- Coordinating with on-site personnel to address technical or operational problems
- Assisting with the issuance and management of parking permits
- Helping customers reset access credentials for parking facilities
- Managing lost-and-found inquiries related to items left in parking facilities
- Providing information and support for parking during events or special occasions
- Ensuring customers have access to reserved spots during high-traffic periods
Education
West Georgia Technical CollegeDouglasville, GA
GED
11.2009
Skills
- Telecommunication Network Proficiency
- Proficient in Microsoft Office
- Sales Strategy Development
- SolarWinds Proficiency
- Salesforce (Experienced)
- Customer Outreach Skills
- Remote Desktop Support
- Administrative Support
- Customer Support
- Microsoft Outlook
- Client Support
- Parking Management
- Organizational
- Client Relations
Timeline
Servicing Specialist LL
Suntrust (Truist) Bank
03.2022 - Current
Service Delivery Consultant
Chime Solutions
09.2021 - 02.2022
Administrative Clerk
REEF Technology
08.2008 - 10.2021
West Georgia Technical College
GED
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