Quianna Wyatt
Houston,TX
Overview
3
3
years of professional experience
Work History
Intake Coordinator
Lifestance
Houston, TX
02.2024 - Current
- Maintained accurate records of client intakes in electronic database system.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Offered crisis intervention techniques when needed.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
Customer Care Representative
Southwest Airlines
Houston, TX
09.2021 - 12.2023
- Answered customer inquiries over the phone and via email.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05-2028
High School Diploma -
Dewey Academy
Oakland, CA06-2003
Skills
- Multi-line phone operations
- Multi-Line Phone Systems
- Charting and clinical documentation
- Confidentiality
- Scheduling
- Communication Skills
- Workflow Optimization
- Microsoft Office
- Goal Setting
Timeline
Intake Coordinator
Lifestance
02.2024 - Current
Customer Care Representative
Southwest Airlines
09.2021 - 12.2023
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Dewey Academy