Quiante Whitehead
Henrico,VA
Summary
Motivated and detail-oriented Respiratory Therapy Student Intern with hands-on experience in patient assessments, diagnostic testing, and administering respiratory care treatments. Adept at utilizing respiratory equipment, managing patient care, and collaborating with healthcare teams to ensure the best possible outcomes. Eager to transition into a full-time Respiratory Therapist role where I can apply my knowledge, clinical training, and passion for patient care to contribute to the well-being of patients and the success of the Healthcare Facility.
Overview
16
16
years of professional experience
Work History
Respiratory Student Aid II
Bon Secours Memorial Regional Medical Center
Mechanicsville, VA
06.2024 - Current
- Assist in assessing and monitoring patients with respiratory conditions, including those with chronic obstructive pulmonary disease (COPD), asthma, pneumonia, and other pulmonary disorders.
- Administer prescribed respiratory treatments, such as oxygen therapy, nebulizer treatments, chest physiotherapy, and ventilator management, under the guidance of a licensed Respiratory Therapist.
- Participate in diagnostic procedures like pulmonary function tests, arterial blood gas (ABG) analysis, and pulse oximetry assessments.
- Learn to operate and maintain respiratory equipment, including ventilators, CPAP/BiPAP devices, and oxygen delivery systems, ensuring proper function and safety.
- Monitor patients' respiratory status and report any changes or concerns to supervising Respiratory Therapists or physicians.
- Work closely with healthcare teams to review patient histories and treatment plans. Assist in maintaining accurate and up-to-date patient records in compliance with hospital protocols and regulatory standards.
- Provide prompt response to pages and codes across the medical center using basic BLS techniques with RT present.
- Participate in departmental rounds, training sessions, and meetings to enhance knowledge of respiratory care practices and industry best practices.
- Adhere to all safety and infection control protocols, ensuring the safe handling of respiratory equipment and patient care environments.
Respiratory Care Intern
VCU Health
Richmond, VA
10.2022 - Current
- Provide in an expedient manner, properly functioning respiratory care equipment by disassembling, cleaning, reassembling, performing preventive maintenance on select equipment and verifying operational readiness.
- Organize, monitor and maintain appropriate consumable and capital inventory levels. To document charges in the computer for respiratory care modalities rendered on the previous day.
- Cleans, calibrates, sterilizes, assemble, transports, and distributes respiratory and resuscitation equipment.
- Understand and follow departmental or organizational policy and procedures that minimizes risk of harm to patients, foster communication, support effective teamwork, and ensure system effectiveness.
- Performs other duties as assigned and accepts alternate assignments as required
- Provides assistance to team members.
Phlebotomy Supervisor
LabCorp
Richmond, VA
12.2013 - Current
- Supervise team of Phlebotomists working in patient service centers and physician offices
- Manage patient workflow process cycles and service reviews to identify improvements
- Design new processes for the team and contribute towards solving process-related challenges
- Facilitate workshops and work group meetings for internal and external teams
- Monitor and measure pre and post benefits process implementation to ensure high productivity
- Analyze data to identify opportunities, develop action plans, and implement improvements
- Enforce strategies for high improvement and reduction in PROC errors
- Cash chronicles team member to create strategic solutions for cash collection improvements
- Monitor monthly productivity and report any deviations with resolutions, as necessary
- Plan and structure workflows and manage hiring and training of employees
- Perform operational duties such as payroll, monthly schedules, and performance evaluations
- Manage staff performance by providing feedback, performance reviews and resolving conflict
- Communicate effectively to create rapport and provide exceptional customer service
- Maintain strictest confidentiality, adhere to all HIPAA guidelines and regulations
- Proven experience in healthcare administration, financial processes, problem solving, and good time management
- Healthcare Management
- Administration and Supervisor
- Patient Process Workflows
- Strong Customer Service
- Microsoft Office Suite
- G Suite
- Zoom, MS Teams, Google Meet
Medical Assistant
Patient First
Richmond, VA
06.2009 - Current
- Record patient vital signs, document physician notes and changes in medical conditions
- Manage office telephone systems, including answering calls and returning messages
- Schedule patient appointments and maintain communication to confirm future appointments
- Effectively prepare sterilization of all instruments
- Follow ancillary guidelines as deemed necessary by Nursing Supervisors and/or DMS
- Take tissue and fluid samples and send them for laboratory analysis
- Prep exam rooms for clinical procedures and assist practitioners with patient care
- Assist physicians during routine checkups, outpatient procedures and other physical exams
- Monitor and document patient symptoms for physician review during clinical exams
- Provide compassionate support and care, attention, and assistance during office visits
- Prepare and administer medications under the direction of supervising physicians
Patient Service Coordinator/ Supervisor
Patient First
Richmond, VA
10.2009 - 12.2013
- Supervise and manage the employee life cycle, recruiting, interviewing, hiring, onboarding, training, firing employees, administering employee benefits and disciplinary actions
- Administer and maintain weekly patient appointment schedules in online systems
- Manage and reconcile patient charge documents, including investigation, quality assurance, measuring productivity, ensuring data accuracy, and correcting rejected fee claims
- Oversee and create a patient-friendly, safe, and high-quality health care environment in offices and waiting area, including lighting, seating, literature, and safety factors to inform design excellence is responsive to patient needs
- Administer monthly reports for improvement and accuracy of patient service representatives
- Evaluate staff and front desk to ensure timely registration and assistance of all patients
- Establish and implement policies and procedures, HIPPA guidelines and regulations
- Investigate patient complaints and obtain data from records and appropriate hospital staff; compose reports for review and resolution
- Administer professional telephone assessment of patient problem and severity of condition; schedule new, return ancillary and procedure appointments
- Manage all insurance types including Medicare and Medicaid
- Utilize medical terminology, ICD 9, ICD 10, and Diagnoses codes
Education
Associate of Science - Respiratory Therapist
J. Sargeant Reynolds Community College
Richmond, VA05-2025
AAS - Medical Laboratory Technology
J. Sargeant Reynolds Community College
05-2013
Skills
- Patient care
- Equipment maintenance
- Strong interpersonal skills and able to effectively interact with patients, their families, physicians, and other staff members
- Good communication skills
- Able to effectively work with diverse people
- Able to keep accurate records and inventories of supplies
- Prioritizes work appropriately
- Basic computer skills
- Troubleshooting
- Creative thinking
- Good customer service skills
- Good organizational skills and time management skills
- Good oral and written communication
- Able to receive feedback
- Able to gather and interpret data
- Accountability
- Knowledge of non-invasive respiratory therapy equipment such as oximeters or end-tidal CO2 analyzers
- Therapeutic Procedures to include CPAP/BiPAP, jet aerosol, oxygen therapy, incentive spirometry, chest physiotherapy, pulse oximetry, high flow oxygen, continuous aerosols, ventilator management, diagnostic testing
- Understanding of EKGs, electronic monitoring, lead placement, and basic arrhythmias
References
Available upon receipt
Awards
- Highest Collections Year, Patient First, 2013
- Most Valuable Team Player Year, LabCorp, Inc., 2017
Timeline
Respiratory Student Aid II
Bon Secours Memorial Regional Medical Center
06.2024 - Current
Respiratory Care Intern
VCU Health
10.2022 - Current
Phlebotomy Supervisor
LabCorp
12.2013 - Current
Patient Service Coordinator/ Supervisor
Patient First
10.2009 - 12.2013
Medical Assistant
Patient First
06.2009 - Current
Associate of Science - Respiratory Therapist
J. Sargeant Reynolds Community College
AAS - Medical Laboratory Technology
J. Sargeant Reynolds Community College
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