Quiara Mataele
San Mateo,CA
Summary
Compassionate psychology student with strong leadership and communication skills. Experienced in crisis intervention, case management, and facilitating workshops that enhance clients' social skills. Dedicated to improving the well-being of individuals through effective support and advocacy.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Residential Counselor
Serenity House Teleare Corporation
San Mateo, California
01.2023 - Current
- Facilitated group meetings and workshops to improve clients' social and interpersonal skills, fostering a supportive community environment.
- Conducted daily welfare checks for residents, collaborating with facility staff to promptly address individual needs.
- Assisted residents in managing medications and adhering to schedules.
- Performed crisis intervention while ensuring safety of all patients.
- Performed regular rounds to ensure residents' well-being and safety, identifying and addressing potential concerns proactively. to keep residents and areas safe and secure.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and discharge planning
Recovery Coach/Shift Supervisor
Crestwood Healing Center
San Francisco
04.2020 - 11.2022
- Monitored client behavior documentation, guiding tailored care strategies for individual needs.
- Addressed challenges during clients' mental crises with effective problem-solving techniques.
- Provided education on independent living, coping techniques, and social skills to clients.
- Trained new hires on appropriate responses to assaultive incidents.: Led training for new hires on appropriate responses to assaultive incidents.
- Implemented daily operations framework for program team, enhancing workflow and accountability.
- Designated job roles during shifts to ensure smooth transitions.
- Developed comprehensive policies and procedures, ensuring consistent adherence to operational standards.
- Engaged in bi-monthly compassionate care committee meetings to enhance service delivery.
Customer Service Representative
Murphy and Hartelius
Burlingame
08.2017 - 06.2020
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information in the system.
- Communicated product features and benefits to enhance customer satisfaction.
- Collaborated with customer service representatives to train personnel across departments, enhancing cross-functional support.
Education
Bachelors - Business Administration/Psychology
Norte Dame De Namur University
Belmont09-2026
Associate in Arts for Transfer - Psychology
Foothill College
Los Altos06-2019
Skills
- Crisis intervention
- Crisis intervention techniques
- Clinical documentation
- Behavioral support
- Customer service expertise
- Leadership skills
- Staff mentorship
- Communication skills
- Microsoft Office proficiency
Certification
- CPI Instructor Certification
- CPR AED Certification
Timeline
Residential Counselor
Serenity House Teleare Corporation
01.2023 - Current
Recovery Coach/Shift Supervisor
Crestwood Healing Center
04.2020 - 11.2022
Customer Service Representative
Murphy and Hartelius
08.2017 - 06.2020
Bachelors - Business Administration/Psychology
Norte Dame De Namur University
Associate in Arts for Transfer - Psychology
Foothill College