Quiaura Moreland
Snellville,GA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Liaison
TriLeigh Enterprises
Lawrenceville, GA
09.2024 - Current
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Collaborated and spoke with entities both inside and outside of the business.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Infocusions
09.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Took special orders in person and over telephone, generating additional revenue every month.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
CNA
Northside Hospital Atlanta
Atlanta , GA
08.2022 - 09.2024
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Monitored food intake and output as directed by nursing staff.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Assistant Manager
Salt’s management
Atlanta, GA
06.2019 - 07.2023
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Dietary Associate
Northside Hospital Atlanta
Atlanta , GA
08.2022 - 05.2023
- Followed safety protocols when using kitchen equipment such as knives, ovens, mixers.
- Adhered to all applicable local, state and federal regulations pertaining to food safety standards.
- Recorded daily food consumption data accurately into a computer system.
- Monitored patient and resident's nutritional status and adjusted diets as needed.
Customer Service Manager
Fresh Start Church
Duluth, GA
05.2019 - 05.2021
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
Associate of Science -
Georgia State University
Atlanta, GASkills
- Customer service
- Regulatory compliance
- Patient care
- Data entry
- Communication skills
- Time management
Certification
- CNA certified
- CPR
References
References available upon request.
Timeline
Liaison
TriLeigh Enterprises
09.2024 - Current
Customer Service Representative
Infocusions
09.2023 - 09.2024
CNA
Northside Hospital Atlanta
08.2022 - 09.2024
Dietary Associate
Northside Hospital Atlanta
08.2022 - 05.2023
Assistant Manager
Salt’s management
06.2019 - 07.2023
Customer Service Manager
Fresh Start Church
05.2019 - 05.2021
Associate of Science -
Georgia State University
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