Quiay Hall
Pensacola
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Twin Peaks Restaurants
2022.01 - 2024.06
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bottle Service/Restaurant Hostess
Cru Lounge
2023.04 - 2023.09
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Waitress
Buffalo Wild Wings
2019.03 - 2020.01
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Applied Science - Business Management
Central Texas College
Killeen, TXHigh School Diploma -
Kendrick High School
Columbus, GA05.2009
Skills
- Safe Food Handling
- Order Accuracy
- Customer Service
- Seating arrangements
- Menu Memorization
- Reservation Management
- Order Taking
- Hospitality service expertise
- Cash Handling
- Point of sale operation
Timeline
Bottle Service/Restaurant Hostess
Cru Lounge
2023.04 - 2023.09
Waitress
Twin Peaks Restaurants
2022.01 - 2024.06
Waitress
Buffalo Wild Wings
2019.03 - 2020.01
Associate of Applied Science - Business Management
Central Texas College
High School Diploma -
Kendrick High School
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