Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Generic

Quidian Escobar

San Juan,PR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or independently to reach personal and business goals. Known for successfully handling escalated customer support issues both in person and over the phone.

Overview

23
23
years of professional experience

Work History

Medical Records Technician

Advantmed
San Juan, PR
10.2021 - 04.2022
  • Ability to work independently without direct supervision and complete tasks within allotted time.
  • Maintained confidentiality of all medical information in accordance with HIPAA regulations.
  • Scanned, indexed, and electronically stored documents into pen drive.
  • Conducted periodic audits to ensure accurate documentation within medical records.
  • Answered inquiries from healthcare providers regarding document retrieval procedures.
  • Retrieved archived records upon request from authorized personnel or departments.
  • Pulled patient records and transferred information to appropriate parties.

Manager of Operations

Publishers Circulation Fulfillment Inc.
Elmont, NY
10.2013 - 03.2021
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Planned and coordinated logistics for large-scale routes.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email support channels.

Medical Office Assistant

Purna Atluri MD
Brooklyn, NY
01.2011 - 02.2014
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Assisted Gastroenterologist in the performance of biopsies and other surgical procedures.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Greeted and checked in patients, updating patient information in computer system.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Medical Office Assistant

Atlantis Medical Associates
Brooklyn, NY
07.2008 - 06.2009
  • Proficient in front desk medical management for a busy Internal medicine/Cardiologist Office.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Phlebotomy/Laboratory Technician.
  • Perform EKG's
  • Bi-Lingual communicator with excellent organizational skills, time management and follow through.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.

Medical Office Assistant Externship

Atlantis Medical Associates
Brooklyn, NY
04.2008 - 07.2008

Customer Service Representative

Kingtele Services (311)
Brooklyn, NY
02.2006 - 08.2006
  • Used CSMS research information for NYC residents.
  • Remedied customer queries and difficulties.
  • Processed work orders and submitted to the appropriate city agencies.

Special Services Representative

Widex Hearing Aid Company LLC
Long Island City, NY
05.1999 - 01.2006
  • Assisted accounts daily with orders and cleared all discrepancies.
  • Researched misappropriate sums and posted payments to appropriate accounts.
  • Acted as a liaison for accounts to ensure departmental compliance and quality customer care.
  • Trained Special Services/Customer Service Representatives to assure procedures.
  • Answered account inquiries via telephone, email and face-to-face contact.

Education

Certified Medical Office Assistant - Medical Office Assistance

FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NY
04.2008

High School Diploma -

Bushwick High School
Brooklyn, NY
06.1995

Skills

  • Inbound and outbound calling
  • Customer relations
  • Performance Monitoring
  • Health and Safety Compliance
  • Customer Retention
  • Logistics Oversight
  • Organizational Management
  • Customer Service
  • Workforce Training
  • Budgeting and Cost Control
  • Performance Evaluations
  • Logistics Management
  • Fluent in Spanish
  • Client Relationships
  • Complaint Resolution
  • Staff education and training

Languages

Spanish
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs

Timeline

Medical Records Technician

Advantmed
10.2021 - 04.2022

Manager of Operations

Publishers Circulation Fulfillment Inc.
10.2013 - 03.2021

Medical Office Assistant

Purna Atluri MD
01.2011 - 02.2014

Medical Office Assistant

Atlantis Medical Associates
07.2008 - 06.2009

Medical Office Assistant Externship

Atlantis Medical Associates
04.2008 - 07.2008

Customer Service Representative

Kingtele Services (311)
02.2006 - 08.2006

Special Services Representative

Widex Hearing Aid Company LLC
05.1999 - 01.2006

Certified Medical Office Assistant - Medical Office Assistance

FRANKLIN CAREER INSTITUTE, BROOKLYN

High School Diploma -

Bushwick High School

Similar Profiles

CREATE PROFILE
Quidian Escobar