Quiera Jones

Work History

Server

Cutlass Grille

10.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Business Development Representative

First Team Automotive

01.2024 - 09.2024

Increased client base by identifying potential customers and initiating strategic outreach.
Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Expanded business through effective network development, identifying new, and prospective clients.
Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Developed strong relationships with customers for repeat business and referrals.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Answered telephone and email inquiries from potential customers.
Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Streamlined sales process with efficient organization of client information and follow-up communications.
Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Collaborated with management to develop sales strategies and achieve monthly targets.
Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Office Manager

Gateway Medical & Mental Healthcare, LLC

01.2023 - 07.2023

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Automotive Sales Consultant

Priority Honda

09.2022 - 01.2023

Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Developed strong relationships with customers for repeat business and referrals.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Answered telephone and email inquiries from potential customers.
Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Streamlined sales process with efficient organization of client information and follow-up communications.
Increased dealership revenue through effective negotiation and closing techniques.
Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Collaborated with management to develop sales strategies and achieve monthly targets.
Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.

Customer Service Representative

IKEA

01.2019 - 05.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Participated in training programs to enhance product knowledge and customer service skills.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Summary

Overview

Work History

Server

Business Development Representative

Office Manager

Automotive Sales Consultant

Customer Service Representative

Education

BBA - Business

Skills

Accomplishments

Timeline

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