Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

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Hammond,LA

Summary

Highly adaptable team leader with excellent background of quick and effective performance. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate

Goodwill
03.2024 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked safely around moving machinery.

Retail Merchandiser

SAS
12.2021 - 08.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Associate

RaceTrac
02.2020 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.

Army National Guard

Air Traffic Control
07.2014 - 07.2020

With the army i did basic Air Traffic Control training. I learned to safely and quickly direct the flow of air traffic. I did air traffic control for 6 years constantly training at my craft and learning tremendous leadership skills on the way.

  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.

Education

No Degree - Computer Science

Southeastern Louisiana University
Hammond, LA

Skills

  • Customer interaction
  • Customer Service
  • Oral communication
  • Experience in leadership
  • Computer skills
  • People skills
  • Time Management
  • Data Entry
  • Program Support
  • Research abilities

Certification

  • Technical support fundamentals - Coursera Training Course
  • Licensed Air Traffic Controller

Hobbies

  • Gaming
  • PC building
  • Ultimate Frisbee
  • Football
  • Travel

Timeline

Associate

Goodwill
03.2024 - Current

Retail Merchandiser

SAS
12.2021 - 08.2023

Associate

RaceTrac
02.2020 - 10.2020

Army National Guard

Air Traffic Control
07.2014 - 07.2020

No Degree - Computer Science

Southeastern Louisiana University
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