Microsoft Office
Hi, I’m
Quierston Byers
Assistant Manager
Columbus,OH
Summary
Dynamic leader with a proven track record at Madewell, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and staff development, significantly boosted sales growth through innovative marketing and CRM strategies. Skilled in MS Office and team motivation, I excel in driving results and fostering positive workplace cultures.
Overview
6
years of professional experience
Work History
Madewell
Assistant Manager
07.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies of $500-$2000 nightly
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated schedules and timelines for events, fostering over 15k in sales each year
- Implemented creative marketing strategies that boosted event attendance and generated positive buzz for clients'' brands.
- Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.
On Paper
Associate Buyer
06.2022 - 07.2023
Job overview
- Maintained timely product deliveries by effectively communicating with vendors, merchants and distribution center.
- Leveraged strong analytical skills to evaluate sales data, driving better-informed buying decisions that maximized profits.
- Collaborated with cross-functional teams to ensure timely delivery of products, improving overall supply chain performance.
- Enhanced supplier relationships by negotiating contracts and securing advantageous pricing.
- Analyzed market trends to identify new products and make informed buying decisions.
On Paper
Design Manager
02.2022 - 07.2023
Job overview
- Researched design trends, technology and processes and directed work of design team .
- Provided guidance on design principles, techniques, and best practices to enhance customer satisfaction.
- Spearheaded design process to align with client specifications and budget.
- Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
- Provided cost-effective technical solutions.
- Coordinated cross-functional teams to ensure seamless communication and project delivery, meeting all deadlines and budget constraints.
- Streamlined creative review process by implementing centralized feedback system that increased productivity across team.
- Created materials and designs for use in client presentations and communications.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and expedited complex projects worth over $5,000 in revenue.
Madewell
Associate Manager
02.2021 - 06.2022
Job overview
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported 15-20 employees to create strong workplace culture.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
On Paper
Store Manager
01.2020 - 02.2021
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop brand-wide initiatives aimed at improving overall performance across all departments.
On Paper
Retail Sales Specialist
10.2018 - 02.2021
Job overview
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Boosted sales revenue through effective upselling and cross-selling techniques.
Education
LIM CollegeNew York, NY
Master of Professional Studies from Fashion Marketing
06.2020
Kent State UniversityKent, OH
Bachelor of Science from Fashion Merchandising
05.2017
Skills
- Staff Training and Development
- Strategic Planning
- Sales Growth
- Business Administration
- Problem Resolution
- MS Office
- Staff Management
- Recruiting and interviewing
- Marketing knowledge
- Customer Relationship Management (CRM)
- Team motivation
- Product and service knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop project management and tracking spreadsheets.
- Collaborated with team of 4 in the rebranding and merchandising of On Paper.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offSoftware
Shopify
Apple Products
Interests
Fashion
Literature
Music
Timeline
Assistant Manager
Madewell
07.2023 - Current
Associate Buyer
On Paper
06.2022 - 07.2023
Design Manager
On Paper
02.2022 - 07.2023
Associate Manager
Madewell
02.2021 - 06.2022
Store Manager
On Paper
01.2020 - 02.2021
Retail Sales Specialist
On Paper
10.2018 - 02.2021
LIM College
Master of Professional Studies from Fashion Marketing
Kent State University
Bachelor of Science from Fashion Merchandising
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