Quierston Holloway
Maiden,NC
Summary
Tenacious Accounts Receivable Manager with experience managing invoicing, payment tracking, and reconciliation activities. Skilled in utilizing accounting software such as QuickBooks, SAP, and Oracle to maintain accurate records and generate financial reports. I am experienced in analyzing receivable data, identifying trends, and implementing strategies to optimize cash flow and minimize bad debt. Results-oriented accounting professional with several years of experience in accounting, financial analysis, and audit-related settings. Quick and eager learner with acute attention to detail and a consistent track record of identifying process improvements to drive quality, accuracy, and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable and Billing Analyst
RXO Capacity Solutions
Charlotte, NC
05.2023 - Current
- Maintained records of all customer transactions and payments.
- Identified areas where efficiency could be improved within the billing department.
- Processed credit card payments for customers.
- Tracked costs associated with individual projects and invoices to ensure accurate reporting.
- Monitored outstanding receivables and followed up on late payments as required.
- Compiled data for various ad hoc requests from management concerning customer accounts.
- Performed daily audits of customer accounts to ensure accuracy of information.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Coordinated with sales team members regarding payment terms and other billing details.
- Provided support during internal and external audits related to billing processes.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Accounts Receivable and Collections Manager
Founders Sports Group
Statesville, NC
05.2022 - 05.2023
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Offered expert advice to colleagues on managing difficult customer situations
- Reviewed credit applications for accuracy before extending credit terms.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Advised senior management on best practices related to collections policies.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Conducted periodic audits of customer accounts for compliance purposes.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Researched disputed invoice items for resolution of payment delays.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
- Reviewed completed AP and AR work, implementing improvements to minimize errors and optimize efficiency.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
Accounts Receivable and Billing Specialist
ALG Senior
Hickory, NC
09.2019 - 05.2022
- Assisted with the preparation of reports related to Accounts Receivable activities.
- Maintained accurate records of customer invoices and payments.
- Prepared monthly statements for customers detailing their account balances.
- Researched and responded to requests for copies of invoices or other documentation related to Accounts Receivable activities.
- Monitored cash flow of receivables to ensure timely collection of payments from customers.
- Generated aging reports on a regular basis to identify overdue accounts.
- Updated financial databases with new information about customer accounts as necessary.
- Reviewed and processed Medicaid claims for accuracy, completeness, and compliance with applicable regulations.
- Researched discrepancies in billing information to resolve problems and identify potential areas of improvement.
- Developed reports analyzing trends in claim denials, rejections, and payment delays.
- Managed 30-40 long-term care and retirement facilities
- Generated financial reports for management review including income statement, balance sheet, cash flow statement.
- Participated in special projects as needed.
- Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Performed month-end close activities such as accruals, amortization, allocations.
Patient Access Supervisor
Frye Regional Medical Center
Hickory, NC
12.2014 - 09.2019
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Monitored employee performance and provided feedback on areas of improvement.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Prepared monthly summary reports highlighting key metrics within the department.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Communicated financial obligations to patients and collected fees at time of service.
- Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Aids in managing escalated issues as needed.
- Assists in preparation for both short- and long-range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
Education
High School Diploma -
Maiden High School
Maiden, NC06-2011
Skills
- GAAP knowledge
- Management
- Leadership
- General Ledger
- Oracle Financials
- Financial Statements
- Special projects
- Dispute Resolution
- Training and mentoring
- Medical billing and collections
- Procedure Development
- HIPAA Compliance
- Audit Procedures
- Research and due diligence
- Credit Control
- Microsoft Excel (Pivot Tables, VLOOKUPs, PowerBI)
- Billing Systems
- Collections Management
- Fiscal reporting
- Claims Processing
- Revenue Recognition
- Data Analysis
- Salesforce CRM
- Accounting Support
- Financial Documentation
- Account Reconciliation
- Cost Reporting
- Bank Statement Reconciliation
- Revenue Forecasting
- Cost accounting
- Medical Records
- Referrals
- Cerner
- P&L Analysis
- Order to Cash
- Cash Flow Projections
- Process Improvements
- Journal Entries
- Account Analysis
- Project Management
- Credit Review
- QuickBooks
- Oracle
- NetSuite
- Cash Application
- Microsoft Office
Accomplishments
- Awarded MVP of the year for highest collection rate and revenue total.
Certification
- Life and Health Insurance Producer License
Timeline
Senior Accounts Receivable and Billing Analyst
RXO Capacity Solutions
05.2023 - Current
Accounts Receivable and Collections Manager
Founders Sports Group
05.2022 - 05.2023
Accounts Receivable and Billing Specialist
ALG Senior
09.2019 - 05.2022
Patient Access Supervisor
Frye Regional Medical Center
12.2014 - 09.2019
High School Diploma -
Maiden High School
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