Quiesseence Polk

- Lead and managed a team of 10 Independent Adjusters, by providing hands- on training/coaching, complying with industry standards, monitoring claim activities, conducting investigations and inspections, and granted settlement authority for auto mobile claims.

- Played an integral role in driving quality goals, performance objectives and remarkable customer experiences.

- Monitored calls, performed claim audit, and reviewed reports to identify trends, coaching opportunities, and outliers, ensuring effective claim handing and quality control.

- Prepared and conducted performance assessments and disciplinary actions, while reviewing claims on a regular basis in accordance with company policy.

-Acted as the key point person and go-to resource for answering claim questions, reviewing correspondence, and providing counsel on further action.

- Resolved coverage issues, conducted research, and applied knowledge to adjuster files and statutory laws.

- Handles customer concerns and escalations

• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Kept current on insurance regulations, laws, policies and procedures.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Reviewed photos of Insured damages and prepared an estimate. Went over my findings with local shops and came to a resolution on repairing Insured vehicle
• Prepared estimates using CCC1
• Settle total loss claims with customers
• Ensuring that claims are genuine
• Identifying fraud

• Provided exceptional support and service to a diverse customer base, by reviewing new claims, confirming eligibility, making outbound calls, explaining coverages, drafting.
• Investigated and processed claims swiftly to keep customers satisfied.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Investigated, evaluated, negotiated, and settled weather catastrophe claims.
• Surpassed all metrics in role for 4.29 calls per hour, average handle time below 12 minutes, average wrap time under 6 minutes, and 18 closed claims per week.
• Identified subrogation situations and initiated recovery efforts as needed.
• Identified loss that has occurred, provided empathy, explained the claims process in a manner that fits the needs of the customer, and set proper expectations throughout the life cycle of the claim.
• Set up applicable Inspections
• Review damage appraisals for accuracy and payment
• Initiated rental car and towing services as needed
• Document claim activities in file notes in clear, complete, and concise manner.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Trained new hires on how to properly scrub into the sterile area, proper techniques on compounding medication and Chemo medication
• Kept proper pharmacy files when batching medications
• Resolved problem areas and ensured on-time delivery of medication to nursing units.
• Performed monthly checks on all nursing units to ensure temperature checks for storing medication and pulling expired meds returning to pharmacy to properly dispose.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Trained new hires on how to properly scrub into the sterile area, proper techniques on compounding medication and Chemo medication
• Kept proper pharmacy files when batching medications
• Resolved problem areas and ensured on-time delivery of medication to nursing units.
• Performed monthly checks on all nursing units to ensure temperature checks for storing medication and pulling expired meds returning to pharmacy to properly dispose.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Entered and processed patients' prescriptions into internal system.
• Restocked nursing units PYXIS machines with commonly stock medications
• Pulled expired medications from nursing units and returned to pharmacy to properly dispose.
• Delivered STAT medications to nursing units
• Restocked crash carts after use

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Trained new hires on how to properly scrub into the sterile area, proper techniques on compounding medication and Chemo medication
• Kept proper pharmacy files when batching medications
• Resolved problem areas and ensured on-time delivery of medication to nursing units.
• Performed monthly checks on all nursing units to ensure temperature checks for storing medication and pulling expired meds returning to pharmacy to properly dispose.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Entered and processed patients' prescriptions into internal system.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Collected co-payments or full payments from customers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted, measured and compounded medications following standard procedures.