Quijahlan Frohm
Richmond
Summary
Dynamic server with a strong focus on exceptional customer service and guest engagement. Proven ability to maintain cleanliness standards and handle high-volume dining, ensuring guest satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Server
The Juicy Crab
06.2020 - 08.2021
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Upsold menu items, contributing to increased revenue through enhanced guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Crew Member
Shake Shack
07.2019 - 06.2020
- Delivered exceptional customer service, enhancing overall guest satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and handling of payments.
- Collaborated with team members to maintain clean and organized dining area.
- Prepared food items according to health and safety guidelines, ensuring quality standards.
- Assisted in training new crew members on operational procedures and best practices.
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Assisted in training new crew members on food preparation techniques and safety protocols.
- Monitored inventory levels to ensure timely restocking of ingredients and supplies.
- Adjusted cooking methods to accommodate special dietary requests from customers effectively.
- Streamlined food preparation processes, improving overall kitchen efficiency during busy shifts.
- Implemented best practices for food safety and sanitation compliance across all cooking processes.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Contributed to positive workplace morale through effective communication and teamwork skills.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Monitored food temperatures to meet quality and safety standards.
- Followed company recipes and production standards to satisfy customers.
- Reduced customer waiting by batch cooking popular items during rush times.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Communicated with management on food inventory stock to request order placement.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Received and stored food supplies, raw materials and other ingredients.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Suggested actionable improvements to streamline training procedures.
Education
GED -
Klein Forrest High School
Houston, TX04-2024
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash management
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Client support
- Maintaining cleanliness standards
- Safe food handling
- Menu recall proficiency
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
Timeline
Server
The Juicy Crab
06.2020 - 08.2021
Crew Member
Shake Shack
07.2019 - 06.2020
GED -
Klein Forrest High School