Quilasia Talley
Charlotte,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with proven multitasking abilities. Maintaining professional relationships to increase profitability and drive business results. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Debt Collector Manager
Oakmont Group Connect Pointe
02.2023 - 08.2024
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Remote Title Service Representative
IAA
04.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Created and maintained detailed database to develop promotional sales.
- Operated in dynamic, high-volume environments.
Data Entry Clerk
J.P. Morgan
04.2022 - 02.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained files, records, and chronologies of entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified data files prior to entry to maintain high data accuracy.
PSE Clerk
United States Postal Service, USPS
02.2020 - 04.2022
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Added accurate data entry into computer system to complete transactions.
- Upsold postal services like insurance and tracking.
- Prepared reports to track mail volumes, fees and other related data.
- Planned routes and service updates to improve customer satisfaction.
Education
High School Diploma -
Rocky River Highschool
Charlotte, NC01.2020
Skills
- Account Management
- Business Correspondence Writing
- Stress Tolerance
- Legal knowledge
- Financial Management
- Policy Implementation
- Data Entry
- Call Management
- Data Collection
- Technical Troubleshooting
- Call Center Operations
Timeline
Debt Collector Manager
Oakmont Group Connect Pointe
02.2023 - 08.2024
Remote Title Service Representative
IAA
04.2022 - 03.2023
Data Entry Clerk
J.P. Morgan
04.2022 - 02.2023
PSE Clerk
United States Postal Service, USPS
02.2020 - 04.2022
High School Diploma -
Rocky River Highschool
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