QUILEXYZ PEREZ-COLON
ORLANDO,FL
Summary
Secured a position to leverage exceptional organizational skills and contribute as a dedicated team player.
Overview
9
9
years of professional experience
Work History
Store Manager
InstaLoan
02.2025 - Current
- Achieved improved customer satisfaction ratings through enhanced service standards.
- Reduced stock discrepancies and increased accuracy by streamlining inventory management processes.
- Enhanced operational efficiency and product knowledge by developing effective training programs for staff. Identified sales trends through data analysis, informing strategic decisions for promotions and merchandising.
- Maintained compliance with company policies and procedures by overseeing daily store operations.
- Strengthened inventory control and cash management while managing store opening and closing procedures. Resolved customer complaints promptly and professionally, maintaining positive relationships with clientele.
- Ensured proper product levels and inventory controls for merchandise, organizing backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures efficiently. Maintained compliance with all applicable laws, regulations, and policies through regular reviews and corrective measures.
Assistant Store Manager
Instaloan
02.2023 - 01.2025
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
- Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Conduct vehicle appraisals accurately using the assessment tool.
- Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
- Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Customer Store Associate
Wawa
06.2022 - 01.2023
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Cashier
Black Rooster Taqueria
01.2022 - 04.2022
- Greet guest and make them feel welcome as they review our menu and answer some questions about it to answering phone to taking down orders.
Food Runner, Barista, Barback
Margaritaville Resort
04.2021 - 12.2021
- Prepare and serve a variety of coffee beverages, including espressos, lattes, cappuccinos, and more.
- Engage with customers, taking their orders, and providing recommendations based on their preferences.
- Create latte art and ensure each drink is beautifully presented.
- Maintain a clean and organized work area, including the coffee machines and equipment.
- Follow health and safety guidelines to ensure the quality and freshness of our coffee products.
- Upsell additional items such as pastries, snacks, or merchandise.
- Handle cash transactions and operate the cash register accurately.
- Provide friendly and efficient customer service, ensuring each guest feels welcomed and valued.
Shift Supervisor
Wendys
08.2016 - 07.2020
- As a Shift Manager, I was responsible for:
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training.
Education
High School Diploma -
Lake Gibson Senior
Lakeland, FL01.2015
Skills
- Achieved seamless communication across teams, enhancing project outcomes
- Delivered high-quality documents using Microsoft Word, contributing to professional presentations
- Improved organizational systems, resulting in increased productivity Cultivated a positive customer experience through effective phone etiquette
- Produced accurate typing results, supporting documentation needs Expanded service capabilities through bilingual communication
- Maximized computer skills to drive efficiency in operations
- Executed data entry tasks with a focus on accuracy, reducing errors
- Enhanced cash handling processes, ensuring financial accountability
- Supported collection representatives in achieving higher recovery success
- Optimized coordination with repossession operatives, facilitating efficient asset management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Store Manager
InstaLoan
02.2025 - Current
Assistant Store Manager
Instaloan
02.2023 - 01.2025
Customer Store Associate
Wawa
06.2022 - 01.2023
Cashier
Black Rooster Taqueria
01.2022 - 04.2022
Food Runner, Barista, Barback
Margaritaville Resort
04.2021 - 12.2021
Shift Supervisor
Wendys
08.2016 - 07.2020
High School Diploma -
Lake Gibson Senior