Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
DeliveryDriver

Quilla Lucas

Pleasant Hil,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Driver

Five Rivers Transit
Oakland, CA
11.2022 - Current
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Front Desk Clerk

Four Points Hotel By Sheraton
Pleasanton, CA
04.2021 - 06.2023
  • Pleasantly greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Independent Contractor

Self-employeed
Sacramento/Bay Area, CA
06.2016 - 10.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated closely with clients to better understand entire project scope.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Transported high-value clients with professionalism and discretion.
  • Arrived on time to customer appointments.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Used mobile application to connect with customers, track distances and report locations.

Caregiver

In Home Supportive Services
Concord
02.2012 - 02.2016
  • Performed domestic tasks such as cleaning, vacuuming, washing, folding and putting laundry away Assisted client with bathing, dressing, grooming and help changing positions or walking and moving from place to place
  • Performed meal preparation and clean up duties Assisted with shopping and errands
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

High School Diploma -

Pittsburg High School
Pittsburg, CA

Certificate in Health Care Administration - undefined

Western Career College
Pleasant Hill, CA

Skills

  • Communication
  • Time Management
undefined

Volunteer Experience

Olson Chiropractic, Concord, CA, 04/2010, 10/2010, Answered phone calls, scheduled patients, greet, and escort patient to the exam room. Operated X-ray machine by taking x-ray images and label them. Collected and verified insurance information, check for accuracy, and entered demographics Checked patients out, collect co-pay, coinsurance, and deductible Operated fax, phone, scanner, and printers Microsoft Excel, Word, PowerPoint, and Outlook Comprehensive knowledge of answering multi-line phone system Managed office calendar and scheduling duties

Timeline

Driver

Five Rivers Transit
11.2022 - Current

Front Desk Clerk

Four Points Hotel By Sheraton
04.2021 - 06.2023

Independent Contractor

Self-employeed
06.2016 - 10.2021

Caregiver

In Home Supportive Services
02.2012 - 02.2016

High School Diploma -

Pittsburg High School

Certificate in Health Care Administration - undefined

Western Career College

Similar Profiles

CREATE PROFILE
Quilla Lucas