Dynamic Call Center Representative with proven problem-solving skills at Afni, adept at enhancing customer satisfaction through effective complaint resolution and quality control. Demonstrated ability to adapt to new technologies while maintaining a calm disposition, contributing to streamlined processes and improved team communication. Committed to delivering exceptional customer experiences.
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.