Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quillan Kaderabek

Tucson,AZ

Summary

Dynamic Call Center Representative with proven problem-solving skills at Afni, adept at enhancing customer satisfaction through effective complaint resolution and quality control. Demonstrated ability to adapt to new technologies while maintaining a calm disposition, contributing to streamlined processes and improved team communication. Committed to delivering exceptional customer experiences.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Afni
04.2023 - 09.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Navigated customer management systems to document interactions and track service requests.
  • Adapted quickly to new processes and technology, enhancing productivity in a fast-paced environment.
  • Collaborated with team members to improve communication and streamline call handling procedures.
  • Engaged with diverse customer base, demonstrating strong interpersonal skills and empathy in support interactions.
  • Supported quality assurance initiatives by adhering to established guidelines for call handling standards.

Education

ASU Preparatory Academy
Online

Skills

  • Problem-solving skills
  • Account updating
  • Quality control
  • Data entry
  • Customer communications
  • Complaint resolution
  • Product knowledge
  • Calm disposition

Timeline

Call Center Representative

Afni
04.2023 - 09.2024

ASU Preparatory Academy
Quillan Kaderabek