Summary
Overview
Work History
Education
Skills
Timeline
Generic
Quilsarys Cuevas

Quilsarys Cuevas

Summary

I have been in the health and office management field for 20+ years. I'm a loyal and trustworthy employee. Excellent customer service skills, with the ability to multitask and achieve tasks assigned. Very organize and punctual with excellent attendance record. Highly knowledgeable of products. Have Up to date knowledge of the market.

Strong communication skills. Expert at building rapport with clients. Time Management. Engages in business development. Establish, develop and maintain positive business and customer relationships. Improve based upon constructive feedback towards meeting company and personal goals. Can manage deadlines and prioritize effectively. Problem solver with attention to detail and strong negotiation skills. Can communicate clearly and effectively, both verbally and in writing Can work independently and as part of a team. Characterize myself as having a professional demeanor and ability to interact with all levels of the organization. Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers. Diligent, consistent attention to detail and management of administrative aspects of the job .Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike Proactively seek guidance and direction from manager and co-workers .

Overview

16
16
years of professional experience

Work History

Tx plan coordinator

Stella O Nnadi Holistic Dental
05.2022 - 08.2024
  • Setup programs for zoom meeting with staff members
  • Insurance claim specialists
  • Inventory
  • Front desk, Make appointment/ recalls
  • Confirm existing appointment
  • Follow up with lab cases
  • Check-in patient
  • Collect payments
  • Financial Coordinator

Office manager/ treatment plan coordinator

Pediatric Dentistry
New York, NY
03.2010 - 02.2019
  • Zoom meeting Coordinator
  • Assist doctors with procedures codes to create treatment plan
  • Dental hygiene instructions
  • Follow up on recalls and make appointments
  • Discuss treatment plan with patient and insurance coverage
  • Assist patient with financial assistance by helping them apply for loans for their dental service
  • Sterilization sport test reports
  • Ordering supplies / restock
  • Follow up on lab cases
  • Processing x-rays and panoramic to insurance to process claims and pre authorizations for procedures
  • Charting and treatment plan coordinator using Dentrix software, Eaglesoft and Fuse software
  • Answer phones and make appointment
  • Collect payments
  • Submit to insurance
  • Check-in patients
  • Register new patients
  • Follow up on patients after procedures
  • Human resources in charge of employee's payroll to ADP company

Dental Receptionist

Alfonso dental office
New York, NY
04.2009 - 03.2010
  • Front desk administration
  • Scheduling patient's appointments
  • Verify patient insurance
  • Submitting claims to insurance company
  • Patient insurance breakdown cost
  • Work with patient's files and charting
  • Follow up on lab cases
  • Order supplies and restock
  • Make appointment
  • Follow up on recalls
  • Submit to insurance
  • Collect payments

Tx plan coordinator

Webster Dental Care
Bronx, NY
09.2008 - 04.2009
  • Setup programs for zoom meeting with staff members
  • Insurance claim specialists
  • Inventory
  • Make appointment/ recalls
  • Confirm existing appointment
  • Follow up with lab cases
  • Check-in patient
  • Collect payments

Education

Bachelor's degree - Dentistry / Office Management

PUCMM
DOM REP
09.2008

High school diploma -

Colegio la Zurza
DOM REP
06.2000

K-8th Grade Education -

St. Jude School
New York, NY

Skills

  • Review and interpret insurance policies, including understanding ICD-10 and ICD-9 codes
  • Office Management
  • Customer Service
  • Time Management
  • Experience with medical and dental insurance
  • Strong attention to detail and accuracy in verifying insurance information
  • Familiarity with managed care plans and insurance policies
  • Data Entry
  • Clear oral/written communication
  • Multi-line phone proficiency
  • Professional and mature
  • Database Administration

Timeline

Tx plan coordinator

Stella O Nnadi Holistic Dental
05.2022 - 08.2024

Office manager/ treatment plan coordinator

Pediatric Dentistry
03.2010 - 02.2019

Dental Receptionist

Alfonso dental office
04.2009 - 03.2010

Tx plan coordinator

Webster Dental Care
09.2008 - 04.2009

Bachelor's degree - Dentistry / Office Management

PUCMM

High school diploma -

Colegio la Zurza

K-8th Grade Education -

St. Jude School
Quilsarys Cuevas