Summary
Overview
Work History
Education
Skills
References
Timeline
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QUIMYIA BIRGE-ELTON

QUIMYIA BIRGE-ELTON

Fort Wayne,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician Trainee

Walgreens
01.2024 - Current
  • Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
  • Assists pharmacists in scheduling and maintaining workflow.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.

Customer Service Associate

Walgreens
09.2017 - 01.2023
  • Making sure customers had a wonderful trip
  • Also doing smart count and inventory
  • I ran the photo department from ordering supplies to calling customers and letting them know that their orders were ready for pick up
  • Handling any software and hardware issues as well.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service -Luxury Retail

TTEC(Remote)
04.2018 - 04.2021
  • Answering incoming communications from customers, conducting research to provide answers for customers to resolve their issues.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Flow Team Member

Target
10.2015 - 03.2018
  • My responsibility was getting targets merchandise onto the shelves for the guest to buy
  • I pulled pallets onto the floor in the letter section it went in and put the items that were on the pallet in the aisles and worked the boxes in the aisle
  • When done stocking every aisle in the letter section all the back stock is either put on flat beds or tubs or pulled to the back and I made sure the floor was cleared off when done so guests can shop comfortably
  • I also did pulls and repacks
  • All my Responsibilities were fast paced, and I got them done on time.

Education

Penn Foster High School

Skills

  • WPM-35
  • Microsoft Office
  • Presentation
  • Inventory organization
  • Problem-solving skills
  • Effective communication skills
  • Pharmacy Software Proficiency
  • Workflow Optimization
  • Creative Thinking
  • Analytical Thinking
  • Employee Training
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

References

  • Camica Eadie, Walgreens Manager, 757-344-1021
  • Danielle Griggs, TTEC Team Lead, 708-600-3660
  • Shakima Young, Target Manager, 217-520-7745

Timeline

Pharmacy Technician Trainee

Walgreens
01.2024 - Current

Customer Service -Luxury Retail

TTEC(Remote)
04.2018 - 04.2021

Customer Service Associate

Walgreens
09.2017 - 01.2023

Flow Team Member

Target
10.2015 - 03.2018

Penn Foster High School

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QUIMYIA BIRGE-ELTON