Quin Foster
Laurel,MD
Summary
A dedicated and compassionate Patient Services Coordinator with experience in fast-paced healthcare environments. Demonstrates exceptional skills in patient interaction, appointment scheduling, and administrative support. Known for maintaining high levels of patient satisfaction through effective communication and a warm, empathetic approach. Proficient in managing patient records, handling billing inquiries, and liaising between medical staff and patients. Adept at multitasking and prioritizing tasks in dynamic settings. Strong team player committed to improving healthcare delivery through efficient coordination and quality service. Excellent knowledge of medical terminology and healthcare systems, coupled with advanced proficiency in various office software. Actively seeks opportunities to enhance patient care and streamline service delivery processes.
Overview
9
9
years of professional experience
Work History
Guest Services Receptionist
Robert Andrew Salon & Spa
Gambrills, MD
03.2021 - 12.2023
- Managed front desk operations including phone calls, emails, and other correspondence.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Input client information into booking system accurately and completely to chart sales metrics.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Kept reception area clean, organized, and stocked with necessary supplies.
Patient Service Coordinator
Grady Memorial Hospital
Atlanta, GA
01.2018 - 01.2021
- Serve as the first point of contact for patients, greeting them in a warm and professional manner.
- Coordinate patient appointments, including scheduling, rescheduling, and handling cancellations.
- Assist patients with completing necessary paperwork and obtaining relevant medical records.
- Ensured medical records were accurately updated with patient information.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Answered questions from patients regarding their accounts and billing inquiries.
- Handle phone calls and correspondence related to patient care and appointments.
Assistant Store Manager
Lou Lou boutiques
Washington, DC
01.2015 - 11.2017
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - Business Administration
University of Maryland
College Park, MD04.2025
Skills
- Excellent communication and interpersonal skills
- Strong organizational and administrative skills
- Compassion and a patient-centric approach
- Ability to work under pressure in a fast-paced environment
- Proficiency in computer and office software
- Efficient and Detail-Oriented
- Customer Service-Oriented
Timeline
Guest Services Receptionist
Robert Andrew Salon & Spa
03.2021 - 12.2023
Patient Service Coordinator
Grady Memorial Hospital
01.2018 - 01.2021
Assistant Store Manager
Lou Lou boutiques
01.2015 - 11.2017
Bachelor of Arts - Business Administration
University of Maryland
Similar Profiles
Shakara LoweShakara Lowe
Massage-therapist at Massage Envy SpaMassage-therapist at Massage Envy Spa
Kimberlee BurkeKimberlee Burke
Registered Massage Therapist at Robert Andrew Salon And SpaRegistered Massage Therapist at Robert Andrew Salon And Spa
Morgan PowersMorgan Powers
General Manager at Robert Leonard Salon & SpaGeneral Manager at Robert Leonard Salon & Spa