Quin Grant
Atlanta,GA
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Scrum Master
Digital Intelligence Systems
02.2021 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborate with cross-functional teams to define project scope, prioritize objectives, and complete multiple work assignments with competing deadlines
- Coach and directed team of 8 to 12 members on Agile methodologies and ensure adherence to Agile best practices
- Contributes to the preparation and analysis of complex reports
- Monitor team performance metrics and identify areas for improvement to increase productivity and quality
- Identify and resolve problems, conflicts and facilitate communication between team members to ensure the application of knowledge is shared across the environment
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Software Support Specialist
Amdocs
10.2019 - 02.2021
- Collects, records, and analyzes data/information; identifies problems and performs analysis
- Plans and carries out data collection projects, suggesting data sources and preparing reports
- Recommends components to improve system performance
- Plans and coordinates installation of new products/equipment (e.g., servers) and guidance on IT strategies
- Works closely with customers to implement software/hardware changes, communicate complex technical concepts effectively to both technical and non-technical
- Resolves routine installation problems and mitigates security vulnerabilities
- Maintains server integrity and availability
- Diagnoses and resolves server performance, availability, capacity, and configuration issues
- Corrects security vulnerabilities in response to identified problems
- Diagnoses and resolves complex software and hardware issues, adhering to SLAs
- Collaborates with cross-functional teams to resolve recurring issues
- Creates and maintains knowledge base articles and documentation
- Trains and mentors junior support engineers
- Continuously monitors and improves support processes for efficiency
Information Technology System Analyst
Insight Global
04.2017 - 10.2019
- Provided technical support and troubleshooting for business-critical applications, ensuring minimal downtime and optimal performance
- Collaborated with cross-functional teams to resolve complex application issues, including software bugs, data discrepancies, and user errors
- Developed and maintained comprehensive documentation, including knowledge base articles and standard operating procedures, to streamline issue resolution
- Monitored system performance, proactively identifying and addressing potential issues to enhance stability
- Conducted root cause analysis for recurring problems and implemented solutions to prevent reoccurrence
- Acted as a liaison between end-users and development teams, translating user requirements into actionable technical solutions
- Trained and mentored junior analysts, enhancing team performance and knowledge
Systems Engineer
Rivermend Health
08.2015 - 04.2017
- Managed and monitored IT systems and infrastructure, including Office 365, SharePoint, Azure AD, Microsoft Server 2012 R2, Cisco Meraki, GoToAssist, and JIVE communications
- Collaborated with stakeholders and individuals for cloud migrations and domain upgrades
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Monitored and tested application performance, think strategically, work collaboratively with others and provide guidance on IT strategy and direction
- Developed and documented process and procedures for system migrations and upgrades
- Executed security, backup, and redundancy policies and procedures
- Developed and maintained custom scripts to enhance system efficiency and reduce manual intervention
- Participated in the design of information and operational support systems
- Provided 3rd level support to executives and end users
IT Support Specialist II
Vonage Business
03.2014 - 08.2015
- Administered Dell KACE appliances for ticketing, asset management, device inventory, imaging, security patching, and software deployment
- Delivered comprehensive technical support for hardware and software issues to employees at all organizational levels
- Managed the on-boarding and off-boarding processes for employee accounts and access
- Oversaw Microsoft Office 365 administration, including email account creation, distribution list management, and service procurement
- Directed SharePoint 2010 and 2013 management, including sub-site creation, permission settings, and library sharing
- Authored documentation and tutorials for new and existing employees
- Collaborated with the Network Operations team to resolve WAN, WLAN, and VPN connectivity issues
- Administered domain user accounts, DHCP, DNS, network shared drives, and printers using Windows Server 2008 R2
- Configured IP desk phones (Cisco, Polycom, Yealink) for internal staff
- Managed IT hardware and software inventory and procurement
Education
Bachelor of Science - Computer Graphics
Fort Valley State University
Fort Valley, GA12-2013
Associate of Applied Science - Computer Graphics
Rowan College At Burlington County
Pemberton, NJ12-2012
Skills
- Software process management
- Leading scrum meetings
- Public speaking
- Agile best practices
- Software development lifecycle
- Team facilitation
- Version control
- Application support
- IT procedure development
- Incident management
- Capacity planning
- User training
Certification
- Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.
Languages
English
Native or Bilingual
Timeline
Professional Scrum Master
Digital Intelligence Systems
02.2021 - Current
Software Support Specialist
Amdocs
10.2019 - 02.2021
Information Technology System Analyst
Insight Global
04.2017 - 10.2019
Systems Engineer
Rivermend Health
08.2015 - 04.2017
IT Support Specialist II
Vonage Business
03.2014 - 08.2015
- Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.
Bachelor of Science - Computer Graphics
Fort Valley State University
Associate of Applied Science - Computer Graphics
Rowan College At Burlington County
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