Quin Jackson

• Lead client Weekly Status meetings to provide updates on project progress, budget, and SOW.
• Collaborate and partner with creative teams and strategists to lead team in exceptional creative work constantly exceeding client expectations.
• Write project briefs for creative teams that are aligned with client objectives and goals.
• Provide strategic recommendations and jump in on agency / clients needs or ad hoc requests to ensure that projects are completed on time.
• Provide daily project priorities to team to help projects hit all milestone delivery / review dates.
• Launch and support Influencer Marketing campaigns, assisting in Influencer vetting / researching, UGC content strategy, agent communications, and engagement reporting.
• Engage in daily communication with clients to establish and maintain positive working relationships.
• Developed and deepened relationships with clients by closely monitoring projects, providing information and resolving concerns.
• Partner with account team director to drive long-term account planning, growth and success.
• Contribute ideas to concept development, strategic planning and business operations.

CLIENT HIGHLIGHTS:

• Nike Kids, Nike Air Max, Nike Air Force 1, Nike x JD Sports, US Soccer Federation, WNBA, GymClass VR, NY / NJ Gotham FC, OMORPHO

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on high-quality work, responsiveness, and commitment to customer service.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Led client onboarding / initial strategy calls.
• Managed an average queue of 15+ active key client accounts.
• Managed projects through consistent client
  communication and establishing key project
  milestones, ensuring each project launches on time / on budget.
• Contributed to the team by developing new policies to streamline work efficiency and updated resources as needed.

ACHIEVEMENTS

• Average Project DIO (Days in Onboarding) = 39.5 / 5.6 Weeks
• Average NPS (Net Promoter Score) = 9.3
• Revenue Generated Through Personal Accounts & Projects = $204,900
• Experience Working with 15+ Key Account Clients

• Created press releases and email marketing campaigns.
• Utilized graphic design software such as Adobe Creative Suite and Canva to design web graphics and print ads, including flyers, brochures, banners, and other promotional content,
• Develop 5+ marketing strategies per quarter for community outreach events, social media campaigns, and other organizational initiatives.
• Monitored online presence and reported web traffic data and social media engagement.
• Executed weekly outreach events such as community resource fairs, networking events, and presentations to local stakeholders.
• Organized and planned annual fundraiser events.