QUIN Lohenry
Des Moines,IA
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
801 Chophouse
05.2024 - 08.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success
Assistant House Manager
Private
09.2022 - 02.2025
- Assist with logistics as needed for the principal including chauffeuring
- Assist with event and catering coordination
- Complete handyman services as needed
- Help with house addition project management coordination
- Assist with house sitting as needed
- Make grounds touch-ups as necessary
- Provide event security
- Fulfill backup support when the house manager is away
Manager
Hilton
07.2023 - 02.2024
- Conduct scheduling and maintain open communication with associates on wants and needs
- Coordinate events and help execute events in collaboration with other departments
- Field guest complaints and handle real-time, guest-centric issues
- Handle accounting records with inventory and orders
- Keep service standards and lead staff on day-to-day
- Train staff on products and selling points
- Coordinate with the rest of hotel on day-to-day operations
Manager
BOKA Restaurant Group
02.2023 - 07.2023
- Directed daily, informational briefings to set the restaurant up for success in service
- Led 50 associates (front of house) in day-to-day operations, assisting with whatever needs they had and filling in when necessary
- Maintained accounting records and invoice logging for deliveries
- Responded to complaints and issues coming from staff and guests, ensuring resolution was quick and positive
Assistant General Manager
Viceroy
09.2022 - 01.2023
- Conducted scheduling and maintained open communication with associates on wants and needs
- Led 30 associates (front of house) in day-to-day operations and assisted with floor planning and time table management
- Maintained 9 million in expected annual revenue operation
- Worked with other departments to provide top-tier guest experience and seamless transition in service from hotel to restaurant and vice versa
- Worked with product representatives to create activation experiences for the guests of the hotel and restaurant
General Manager
Hotel Fort Des Moines
01.2022 - 09.2022
- Assisted with event coordination for larger-format parties within the restaurant and hotel
- Conducted payroll and held payroll records and cross-referenced with schedules
- Coordinated interviews for new associates and created standard operating procedures for training
- Directed house meetings to maintain a uniform approach to service standards and to maintain the overall health of the restaurant
- Led 35 associates (front and back of house) in day-to-day operations, ensuring efficient processes and associates were briefed on the day and adhering to company policies
- Managed and liaised with vendors to develop competitive pricing on goods sold
- Responsible for restaurant/hotel ordering needs (liquor and accessories)
Assistant General Manager
Jason Simon Restaurants
07.2019 - 01.2022
- Created craft cocktail programming for Both Eatery/A and Parlor DSM
- Created standard operational procedures for Parlor DSM hired and trained new associates for two locations ensuring service standards and adherence to company policy
- Manager of Eatery/A and AGM of Parlor DSM, working in a volume format and fast-paced atmospheres
Education
Advanced Machine Gunnery -
USMC
Camp Pendleton South, CA04.2017
Infantry Machine Gunner -
USMC
Camp Pendleton South, CA03.2015
Skills
- Asset/Associate Coordination
- Food & Beverage Knowledge
- Interpersonal Communication
- Logistical Coordination/Design Acumen
- MS Office Proficient
- Technology Proficient
- Intermediate Spanish
- Operations management
- Customer service
Certification
- BarSmarts Certification
- Food Safety Preparation Certification
- Cocktail Programming Certification
- First-Aid and Trauma Training
- CPR Certified
Timeline
Assistant General Manager
801 Chophouse
05.2024 - 08.2025
Manager
Hilton
07.2023 - 02.2024
Manager
BOKA Restaurant Group
02.2023 - 07.2023
Assistant House Manager
Private
09.2022 - 02.2025
Assistant General Manager
Viceroy
09.2022 - 01.2023
General Manager
Hotel Fort Des Moines
01.2022 - 09.2022
Assistant General Manager
Jason Simon Restaurants
07.2019 - 01.2022
Advanced Machine Gunnery -
USMC
Infantry Machine Gunner -
USMC
Hobbies and Interests
Culinary Arts, Technology Development, Men’s Sartorial Design, Running, Climbing
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