Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quin Nordman

Roseville,MN

Summary

Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.

Overview

24
24
years of professional experience

Work History

General Manager

Hyatt Place Saint Paul
Saint Paul, MN
06.2022 - Current
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Verified customer credit to establish payment method for accommodations.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability

Vice President of Operations

THG Properties
Eden Prairie, MN
11.2019 - 06.2022
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Coordinated work across departments to keep teams on track with company goals.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.

Regional Vice President of Operations

NordmanAimbridge Hospitality
Plano, TX
04.2015 - 10.2019
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated work across departments to keep teams on track with company goals.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
  • Created business process flows to identify opportunities for improvement.

Vice President of Quality Assurance

TMI Hospitality
Fargo, ND
01.2012 - 12.2015
  • Performed frequent QA product quality evaluations for Franchise Hotels including practice QA's with Choice, Marriott, HIlton and IHG properties.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Consulted with management and personnel to educate on QA standards.
  • Improved guest scores by improving procedural habits
  • Held performance reviews to help field teams increase guest scores
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Initiated change management practices that created new revenue streams and streamlined operational efficiencies.

Area Director of Operations

TMI Hospitality
Fargo, ND
01.2002 - 04.2012
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Evaluated financial statements and STAR reports to monitor hotel performance to devise solutions for improvement and cost reduction.
  • Lead up to 18 hotels all operations including sales, service, parts and office functions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.

Education

Associate Hospitality Management - Hospitality

Southwestern Academy
Kissimmee, FL
01.1988

Skills

  • Cost analysis and savings
  • Purchasing and planning
  • Leadership training
  • Operations oversight
  • Capital improvement planning
  • Profitability and revenue generation
  • Market trends and analysis
  • Portfolio and finance management
  • Business growth and marketing strategies
  • Staff development
  • Rules and regulations
  • Process Optimization/Improvements
  • Training and mentoring
  • Performance data analysis

Timeline

General Manager

Hyatt Place Saint Paul
06.2022 - Current

Vice President of Operations

THG Properties
11.2019 - 06.2022

Regional Vice President of Operations

NordmanAimbridge Hospitality
04.2015 - 10.2019

Vice President of Quality Assurance

TMI Hospitality
01.2012 - 12.2015

Area Director of Operations

TMI Hospitality
01.2002 - 04.2012

Associate Hospitality Management - Hospitality

Southwestern Academy

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