Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Quin Penkoff

Houston,TX

Summary

Results-focused team leader dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Professional Pet Sitter

Houston Whisker Sitter
Houston, TX
03.2021 - Current
  • Helped treat animal skin and eyes with ointments and other medications.
  • Exercised animals regularly with walks and rigorous play activities.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.
  • Communicated professionally with pet owners via phone, email and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Followed pet care instructions for dietary needs and medication regimens.

Sales Representative/Customer Service Representative/Dog Bather

Earthwise Pet Supply
Houston, TX
11.2016 - 04.2021
  • Determined customer needs and interests to recommend appropriate products and services to customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Built client list and strengthened customer relationships through consistent communication via phone.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Kept detailed records of daily activities through customer database.
  • Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.

Kennel Supervisor/Receptionist/Bather

Grayson's Kennel
Magnolia, TX
07.2017 - 07.2018
  • Protected animals from care errors by maintaining clear and secure tags.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Kennel Supervisor

Barkway Pet Resort
Tomball, TX
01.2016 - 12.2016
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
  • Taught employees how to work with animals and relate to members of public to garner interest educate clients on individual pet needs.

Education

High School Diploma -

Alpha Academy
Magnolia, TX
06.2008

Skills

  • Work Prioritization
  • Information Collection and Recording
  • Problem Solving
  • Critical Thinking
  • Verbal and Written Communication
  • Appointment Scheduling
  • Customer Service
  • Teamwork and Collaboration
  • Honest and Ethical

References

Celeste Acoff 949-426-6535

Lauren Gheorghe 832-319-0136

Mary Beth Greene 832-732-4252

Ashley Hill 936-615-7914

Timeline

Customer Service Representative/Professional Pet Sitter

Houston Whisker Sitter
03.2021 - Current

Kennel Supervisor/Receptionist/Bather

Grayson's Kennel
07.2017 - 07.2018

Sales Representative/Customer Service Representative/Dog Bather

Earthwise Pet Supply
11.2016 - 04.2021

Kennel Supervisor

Barkway Pet Resort
01.2016 - 12.2016

High School Diploma -

Alpha Academy

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Quin Penkoff