Quina Esparza
Henderson
Summary
Accomplished Medical Quality Coordinator specializing in healthcare quality enhancement and compliance oversight. Expertise in data collection, performance measurement, and team collaboration to improve patient care services. Focused on detail-oriented practices and dedicated to maintaining exceptional safety and quality standards in healthcare.
Overview
10
10
years of professional experience
Work History
Aircraft Groomer (Part-Time)
Worldwide Flight Services/Frontier
02.2024 - Current
- Maintained a safe working environment by adhering to safety guidelines and regulations during the grooming process.
- Complied with OSHA and airline safely standards at all times
- Restock aircraft with supplies such as safety cards, pillows, blankets, and sanitary items.
- Performed detailed cleaning and grooming of aircraft interiors including seats, tray tables, galleys, lavatories, windows, and floors.
Quality Coordinator
Astrana Health Care
01.2024 - 11.2025
- Collaborated with cross-functional teams to improve overall product performance and patient satisfaction rates.
- Internal and External Audits
- Managed Quality 13 clinics and over 25 providers
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Assisted with quality control audits.
- Attestations for Medicare Compliance
- Working closely with many insurance groups to support our patients.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Assistant Billing Manager
Astrana Health Care
02.2022 - 01.2024
- Trained new staff members on billing procedures, ensuring a smooth transition into their roles.
- Processed insurance claims and billing codes (ICD-10/CPT) in compliance with HIPPA standards.
- Handled appeals and denials increasing reimbursement rates.
- Invoicing, AR, AP, AC, updating patient records to reflect eligibility status and benefit change.
- Familiar with most insurance groups and advantage plans
Direct Support Professional
Tancell Care
12.2019 - 06.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Collaborated with mental health professionals, case mangers, and family members to support individualized treatment goal.
Live-In Elderly Caregiver
Chateau Domestic
01.2016 - 09.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Medication Administration
Education
Administrative Medical Assistant -
Milan Institue
Las Vegas, NV03-2022
High School Diploma -
Bellflower High
Bellflower, CA06-2009
Skills
- Self-motivation and initiative
- Work under pressure
- Interior detailing proficiency
- Medical Terminology
- HIPPA Compliance
- Empathy and Compassion
- Time Management
- Adaptability and Flexibility
- Knowledgeable with several Emr systems
- eClincalWorks
- AdvancedMD
- Allscripts
- NextGen
- Practice Fusion
- Greenway
Timeline
Aircraft Groomer (Part-Time)
Worldwide Flight Services/Frontier
02.2024 - Current
Quality Coordinator
Astrana Health Care
01.2024 - 11.2025
Assistant Billing Manager
Astrana Health Care
02.2022 - 01.2024
Direct Support Professional
Tancell Care
12.2019 - 06.2021
Live-In Elderly Caregiver
Chateau Domestic
01.2016 - 09.2018
High School Diploma -
Bellflower High
Administrative Medical Assistant -
Milan Institue