Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Quinae Turner

Norfolk,VA

Summary

Forward-thinking team leader with ten plus years management experience skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Virginia
07.2010 - Current
  • Manage 20-25 employees daily, making sure agency goals and abide by all rules and regulations
  • Responsible for scheduling, coaching and development of employees
  • Responsible for conducting senior and office meetings and holding daily huddles to keep staff informed on directives and agency policies and procedures
  • Work closely with district managers to ensure training, policy and procedures are being communicated effectively
  • Facilitate monthly and quarterly reporting that I am responsible for gathering information and presenting in monthly meetings.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Cashier/Inventory Clerk

Norfolk International Airport
03.2008 - 03.2010
  • Record and stamp information, such as style, color, and inspection results on vehicles, tags and tickets
  • Patrolled parking lot to ensure security of vehicles and facilities
  • Counted money to verify amounts and issued receipts for funds received.
  • Completed physical inventory counts each month
  • Maintained inventory count, tracked usage, and documented variances

Appliance Specialist

Home Depot
07.2006 - 01.2010
  • Assisted customers with troubleshooting their appliances in person and by phone
  • Specialized packaging of kitchen and bathroom appliances and accessories
  • Keyed information into computer to obtain computerized records.
  • Diagnosed issues with appliances and made repairs

Inventory Clerk

Wyld's Wyngdom
04.2004 - 12.2006
  • Was instrumental in manifesting packages from incoming shipping companies
  • Executed daily operations of packing, unpacking and shipping customers orders for all domestic shipments
  • Processed phone orders and entered customers information into system.

Assistant Manager

Pizza Hut
09.1996 - 08.2006
  • Trained and managed 16-22 employees and achieved significant improvements in their productivity, customer service and morale
  • Directed cooking, wrapping and packing of food prepared and served, collecting of monies from in- house and take-out customers and assembling of food orders for customers
  • Managed 16-22 employees, scheduled work hours, resolved conflicts and maintained and exceeded sales.
  • Mentored team members to enhance professional development and accountability in workplace

Education

Massage Therapy Diploma - Massage Therapy

Kee Business College
Chesapeake, VA
2005

High School Diploma -

Booker T Washington High School
Norfolk, VA
1997

Skills

  • Contract Management
  • Retail Space Planning
  • Managing Multiple Priorities
  • Supplier Liaison
  • Staff Management
  • Staff Training
  • Product and Service Knowledge
  • Transaction Monitoring
  • Project Management
  • Training and Development
  • Customer Service and Satisfaction
  • Recruiting and Interviewing

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Assistant Manager

Virginia
07.2010 - Current

Cashier/Inventory Clerk

Norfolk International Airport
03.2008 - 03.2010

Appliance Specialist

Home Depot
07.2006 - 01.2010

Inventory Clerk

Wyld's Wyngdom
04.2004 - 12.2006

Assistant Manager

Pizza Hut
09.1996 - 08.2006

Massage Therapy Diploma - Massage Therapy

Kee Business College

High School Diploma -

Booker T Washington High School

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Quinae Turner