Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quinaia Alston

East Orange,NJ

Summary

Proven track record in enhancing client well-being and safety at Spectrum for Living, adept in crisis management and compassionate caregiving. Skilled in medication administration and fostering community integration, significantly improving client satisfaction and compliance. Demonstrates strong decision-making support and patient care, ensuring high standards of health and safety.

Overview

1
1
Certification

Work History

Direct Support Professional

Spectrum for Living
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.

Store Supervisor

Offive Depot
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

Customer Service Representative

Bed Bath & Beyond
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.

Education

Specialist In Psychology - Human Services

Passaic County Community College
Paterson, NJ

Associate Of Business Administration - Business

John F Kennedy High School
Paterson, NJ
03.1996

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Client documentation
  • Decision-making support
  • Health and safety requirements
  • Direct Patient Care
  • Appointment Scheduling
  • Patient Care
  • Disability Awareness
  • Goal Setting
  • Social Skills Development
  • Recreational Activities
  • Crisis Management
  • Individualized Support Planning
  • Patient Assessments
  • Community Integration
  • State regulations knowledge

Certification

CPR

Timeline

Direct Support Professional

Spectrum for Living

Store Supervisor

Offive Depot

Customer Service Representative

Bed Bath & Beyond

Specialist In Psychology - Human Services

Passaic County Community College

Associate Of Business Administration - Business

John F Kennedy High School

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Quinaia Alston