Quinasia Simon
Summary
Accomplished Front Desk Receptionist an adept into customer service and EMR systems. Enhanced patient satisfaction by optimizing appointment scheduling and interdepartmental communication. Demonstrated exceptional attention to detail and time management, ensuring compliance with confidentiality standards. Improved service delivery, contributing to a 20% increase in patient flow efficiency.
Overview
7
7
years of professional experience
Work History
Secretary's Assistant
NYC Health + Hospitals
New York, NY
05.2025 - Current
- Organized and maintained confidential files and records for efficient retrieval.
- Assisted with scheduling appointments and managing calendars for healthcare professionals.
- Communicated effectively with patients and staff to ensure smooth office operations.
- Prepared meeting materials and minutes to support effective team collaboration.
Customer Service Representative
Presbyterian Hospital
Brooklyn, NY
02.2022 - 2024
- Assisted patients with scheduling appointments and managing inquiries.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Educated patients on hospital services, ensuring understanding of procedures and policies.
- Collaborated with medical staff to streamline patient services and enhance satisfaction levels.
Front Desk Receptionist
Mount Sinai Health System
New York
06.2019 - 11.2021
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed appointment scheduling using EMR systems to optimize physician availability and patient flow.
- Coordinated communication between departments, enhancing collaboration and improving service delivery.
- Maintained accurate patient records, ensuring compliance with confidentiality and regulatory standards.
Education
High School Diploma - High School Equivalent
Lower East Side Preparatory High School
New York New York Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
English
Native or Bilingual
Timeline
Secretary's Assistant
NYC Health + Hospitals
05.2025 - Current
Customer Service Representative
Presbyterian Hospital
02.2022 - 2024
Front Desk Receptionist
Mount Sinai Health System
06.2019 - 11.2021
High School Diploma - High School Equivalent
Lower East Side Preparatory High School