Quinazia Perry
Jersey City,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Receptionist
Heyday
09.2024 - Current
- Provide high-level customer service and hospitality to clients.
- Assists with re-stocking products and assist clients with product sales and returns.
- Confirm appointments, communicate with clients, and update client records.
- Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Managed approximately 40+ calls, emails and customers a day.
CEO/Fashion Designer
NicebyNay
11.2017 - Current
- Operate a profitable business for 8 consecutive years achieving a consistent 15% annual revenue growth by strategically planning business operations and making data-driven decisions
- Expand client base by 50% over three years increasing client retention and acquisition rates by building strong relationships, networking, and providing exceptional service
- Grew social media following to 15,000+ and increased online sales by 30% enhancing brand visibility and executing targeted marketing campaigns and leveraging digital marketing tools
- Measure, cut and sew fabric for garment construction according to client specifications.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Sales Associate/Tailor
UNIQLO
08.2024 - 12.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided high-quality alteration and repairs for clothing and drapery.
- Steamed and ironed fashion items in preparation for professional photo shoots.
Server
Buffalo Wild Wings
12.2019 - 12.2020
- Increased average check size by 15% per customer boosting sales revenue through targeted upselling strategies suggesting premium menu items and promotions based on customer preferences
- Resolved 100% of customer complaints on the spot maintaining high levels of repeat business and customer loyalty by employing problem-solving skills and empathetic communication techniques
- Retained detailed records that minimized discrepancies reducing order and transaction errors by 15% by double-checking orders and transaction details, and maintaining accurate documentation
Sales Associate/Cashier
Zara
01.2016 - 11.2017
- Assisted an average of 60 customers per day achieving a 90% customer satisfaction rating by actively listening to customer needs, offering personalized shopping advice, and addressing concerns promptly
- Ensured shelves were fully stocked and organized reducing stock outs by 15% by regularly monitoring inventory levels and coordinating with the stockroom team for timely replenishment
- Reduced onboarding time for new hires achieving faster proficiency for new team members by 30% by providing hands-on training and mentorship, and sharing best practices
Server
Joe’s Crab Shack
02.2014 - 09.2014
- Managed 6-8 tables simultaneously during peak hours reducing customer wait times 20% by prioritizing tasks, coordinating with kitchen staff, and using effective time management skills
- Create positive dining experience for 50+ customers per shift achieving a 95% customer satisfaction rating by listening to customer needs and offering personalized recommendations on menu offerings
- Processed 200+ transactions weekly with 0% error rate maintaining cash drawer balance and secure handling of payments by utilizing POS systems and following SOPs for transaction processing
Education
B.S. - Business and Technology of Fashion
New York City College of Technology
New York, NY12.2026
High School Diploma -
High School of Fashion Industries
New York, NY06.2014
Skills
- Microsoft Office(Excel, Word, Powerpoint), Salesforce(CRM), Adobe, Google Suite, Canva,
- Strong computer skills
- Proactive and team player
- Outstanding client retention
- Bookkeeping
- Performance improvement
- Organization skills
Timeline
Receptionist
Heyday
09.2024 - Current
Sales Associate/Tailor
UNIQLO
08.2024 - 12.2024
Server
Buffalo Wild Wings
12.2019 - 12.2020
CEO/Fashion Designer
NicebyNay
11.2017 - Current
Sales Associate/Cashier
Zara
01.2016 - 11.2017
Server
Joe’s Crab Shack
02.2014 - 09.2014
B.S. - Business and Technology of Fashion
New York City College of Technology
High School Diploma -
High School of Fashion Industries
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