Quincee Henry
Richton Park,IL
Overview
6
6
years of professional experience
Work History
QA Specialist
03.2021 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Reimbursement Specialist
05.2020 - 04.2021
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Prevented delays and claim denials by correcting information prior to submission.
Patient Service Representative
Mercy Medical Center: Emergency Room
03.2017 - 03.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Arts - Medical Office Computer Specialist
Devry University
Naperville, IL07.2022
Skills
- Software Development
- Quality Assurance
- Compile Data
- Bankruptcy Processes
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Languages
Spanish
Professional Working
Timeline
QA Specialist
03.2021 - Current
Reimbursement Specialist
05.2020 - 04.2021
Patient Service Representative
Mercy Medical Center: Emergency Room
03.2017 - 03.2019
Associate of Arts - Medical Office Computer Specialist
Devry University
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