Quincie Grant-Turner
San Antonio,TX
Summary
Well-qualified Community Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Business Manager
Internacional Realty
04.2023 - 11.2023
- Standardized employee training, improved worker knowledge and increased customer satisfaction 70%.
- Supervised and motivated 4-person team to maintain job timelines and productivity.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Property Manager
Prospera HCS
04.2021 - 04.2023
- Assist the Property Manager with all aspects of the day-to-day operations involved in managing an assigned property or properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Occupancy Professional / Leasing Lead
PM Workforce
04.2019 - 01.2021
- Greet prospective residents, qualify, determine needs and preferences, and professionally present community and specific apartments while communicating features and benefits.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Distributed flyers to raise awareness of properties and attract more tenants.
Technical Support Specialist II
Apple One
02.2018 - 03.2019
- Assist new owners in getting started and assisting existing ones in receiving prompt, effective service
- Provide product diagnoses and suggested solutions to reassure customers.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
Education
Texas Real Estate - Real Estate
VanEd Real Estate School
03.2024
Business Administration -
Tidewater College
12.2013
Skills
- Customer Service
- De-escalating customer, vendor, and internal conflicts amicably
- Knowledge in Yardi and Onesite
- Budgeting and Cost Analysis
- Staff and Software User Training
- Occupancy Improvement/ Resident Retention
- Time Management
- Marketing
- Contract Negotiation
- Tenant Relations
- Compliance Monitoring
- Database Management
- Application Processing
- Prospecting Assistance
- Payment Collection
- Policy Enforcement
- Tenant Issue Resolution
Certification
- Mastering LIHTC Compliance
- Risk Management
- Fair Housing
- Human Resources
Timeline
Assistant Business Manager
Internacional Realty
04.2023 - 11.2023
Assistant Property Manager
Prospera HCS
04.2021 - 04.2023
Occupancy Professional / Leasing Lead
PM Workforce
04.2019 - 01.2021
Technical Support Specialist II
Apple One
02.2018 - 03.2019
Texas Real Estate - Real Estate
VanEd Real Estate School
Business Administration -
Tidewater College
- Mastering LIHTC Compliance
- Risk Management
- Fair Housing
- Human Resources
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