Quincie Kinsey
Atlanta, Georgia, United States,Georgia
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Overview
6
6
years of professional experience
Work History
Early Customer Account Representative
Honda Finance
05.2023 - 10.2023
- Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current
- Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills
- Contribute to meeting and exceeding customer expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Roadside Agent
Mercedes Benz
02.2022 - 04.2023
- Received inbound calls and dispatched roadside assistance for Mercedes Benz customers
- Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner
- Managed over 100 customer calls per day
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Asset Protection Agent
Nordstrom Rack
06.2021 - 01.2022
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Mentored and coached store employees on safety techniques and rules.
Front Desk Agent/Night Auditor
Grand Hyatt Atlanta
03.2018 - 05.2021
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about the hotel and upselling guests for VIP amenities
- Input and update financial information into corporate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
H.S. Diploma -
Gwinnett Technical College
Lawrenceville, GASkills
- Sales Proficiency
- Department Collaboration
- Document Management
- Time Management
- Adaptability
- Assisting customers
- Customer Behavior Analysis
- Customer engagement and assistance
- Key accounts development
- Accounting skills
- Customer technical support
- Efficient customer service expert
- Customer communication
- Customer service and care
Timeline
Early Customer Account Representative
Honda Finance
05.2023 - 10.2023
Customer Service Roadside Agent
Mercedes Benz
02.2022 - 04.2023
Asset Protection Agent
Nordstrom Rack
06.2021 - 01.2022
Front Desk Agent/Night Auditor
Grand Hyatt Atlanta
03.2018 - 05.2021
H.S. Diploma -
Gwinnett Technical College
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