Quincy Anderson
Jackson,MS
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. One year in software support in a global environment. Astute Technical Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Engineer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer/Intern
Business Communication Inc.
03.2023 - 09.2023
- Investigated system-wide issues, located root causes, and initiated deep corrective actions to prevent recurrence
- Completed planned and unplanned maintenance procedures such as software upgrades and patches
- Handled tickets with remote and on-site support based on nature and complexity of issues
- Reproduced and resolved customer issues using internal test environments
- Managed technical updates, new knowledge base entries and new solution deployment
- Solved complex problems with potential to negatively impact users at specific locations and impede productivity
- Influenced process and product improvements by offering customer-driven feedback
- Maintained detailed records of daily support activities and resolutions
- Improved user performance by providing training in hardware and software use
- Restored performance by completing basic repairs of hardware, software and equipment
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
- Researched latest technology innovations to keep abreast with trend in digital transformation
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Scheduled training of software applications, data entry and retrieval procedures for end users
- Helped users via telephone to diagnose and triage problems
Education
Associate in Science (A.S.) - Computer Science
Hinds Community College
Raymond, Mississippi05.2020
High School Diploma -
Jackson Preparatory School
Flowood, Mississippi05.2018
Skills
- Knowledgebase Updating
- Technical Troubleshooting
- Debugging
- System Configuration Changing
- Process Improvement
- Issue Research
- Software Updates
- Problem-Solving
- Interpersonal Communication
- Critical Thinking
- Customer Relationship Management
- Service Calls
- Call Documentation
- IT Infrastructure Library
- System Diagnostics
- Customer Service
- Continuous Improvement
- Security Protocols
- Hardware Integration
- Technical Solutions Development
- Virtualization Technologies
- Ticket Management
- Customer Support
- Remote Support
- Product Knowledge
- Data Analysis
- Application Support
- Computer Coding
- Scripting Languages
- Requirements Gathering
- Hardware Configuration
- Attention to Detail
- Teamwork and Collaboration
- Sales Development
- Order Processing
- Product Sales
- Business Development
- Inventory Control
- Professional Demeanor
- Client Service
- Fraud Detection
- Contact Follow-Up
- Sales Pipeline Management
- Strategic Planning
- Shipment Processing
- Conflict Resolution
- Listening Skills
- Calm Demeanor
- Service-Oriented
- Self-Motivated and Independent
- Shipment Tracking
- Export Compliance Regulations
- Inventory Software
- Shipment Coding
- Punctual and Reliable
- Inventory Management
- Inspection and Quality Control
- Application support
- Technical Support
- Software Installation
- Technical Documentation
- Backup and recovery
- Ticket management
- Data Center Operations
- Computer Security
Languages
English
Native or Bilingual
Timeline
Technical Support Engineer/Intern
Business Communication Inc.
03.2023 - 09.2023
High School Diploma -
Jackson Preparatory School
Associate in Science (A.S.) - Computer Science
Hinds Community College
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